fella saadi
@fellasaadi
Multilingual customer-focused professional skilled in digital support, client communication, and online reputation management.
United KingdomWhat I'm looking for
I am a curious, motivated and multilingual customer-focused professional with training in law and modern digital tools. I bring empathy-driven communication and a strong client service ethic, having supported advertising clients and collaborated on marketing strategy.
My background includes hands-on customer service at Concentrix in Germany, cargo operations with Swissport, and legal work protecting brands from counterfeiting. I am digitally fluent with MS Office, ERP systems, BOT interaction, and have completed certifications in digital contact centre skills, IT, and cybersecurity.
I adapt quickly to new tasks, people and technologies, thrive in fast-paced environments, and am eager to grow—seeking roles that value empathy, agility and clear communication.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Concentrix
Oct 2022 - Oct 2023 (1 year)
Supported advertising clients via phone and email, delivering tailored solutions in French and English and collaborating with marketing to maintain brand tone and client satisfaction.
SWCargo Agent
Swissport
Oct 2017 - Feb 2018 (4 months)
Tracked shipments and resolved delivery issues while assisting with cargo documentation and client interactions to ensure timely operations and customer communication.
Counterfeiting Jurist
Mihoubi Partner
Feb 2015 - Jun 2015 (4 months)
Provided legal guidance to protect contracted brands, enforcing compliance with local anti-counterfeit laws and advising on brand protection strategies.
Education
Degrees, certifications, and relevant coursework
Gateway
Level 1 Award, Cybersecurity
Completed Gateway Level 1 Award in Cybersecurity in July 2025.
Gateway
Level 2 Award, Digital & IT Skills
Completed Gateway Level 2 Award in Digital & IT Skills in July 2025.
Concentrix (Meta Support Pro Training)
Training Certificate, Customer Support / Social Media Support
Completed Meta Support Pro Training with Concentrix in Germany in December 2022.
University of Algiers
Degree in Law, Law
Completed a degree in Law at the University of Algiers, awarded in June 2013.
Market Trade School
Training Certificate, Financial Markets
Completed International Stock Market Training at Market Trade School in February 2012.
Availability
Location
United KingdomAuthorized to work in
Job categories
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