Halimah Tavares
@halimahtavares
Customer-oriented professional with expertise in online support.
What I'm looking for
I am a customer-oriented professional with extensive experience in providing exceptional online support through chat, email, and social media. My confidence in handling high-volume inquiries and resolving issues efficiently has allowed me to strengthen brand loyalty and deliver a positive customer experience consistently.
Throughout my career, I have utilized various CRM platforms such as Zendesk, Salesforce, and HubSpot to track customer interactions and ensure a seamless support process. My commitment to effective communication and conflict resolution has been pivotal in my roles, particularly as a Customer Service Assistant at Alpha Business School, where I successfully managed customer inquiries and technical issues.
In addition to my customer service experience, I have a background in administration, having worked as a Filing Clerk and Administration Assistant at HFC LAW. This role honed my organizational skills and ability to multitask in fast-paced environments, ensuring that I can support various departments effectively while maintaining detailed records.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Alpha Business School
Jan 2020 - Jan 2021 (1 year)
Provided exceptional online support through chat, email, and social media. Handled high-volume inquiries, resolved issues efficiently, and utilized CRM platforms to track customer interactions, ensuring a positive customer experience.
Filing Clerk / Administration Assistant
HFC LAW
Jul 2004 - May 2014 (9 years 10 months)
Managed front desk operations, greeted visitors, handled calls and emails, scheduled meetings, maintained filing systems, and supported departments with data entry and document preparation.
Education
Degrees, certifications, and relevant coursework
Alpha Business School
CELTA Certificate, English Language
2018 -
Completed the CELTA Certificate in English Language, focusing on teaching methodologies and language acquisition.
Newham College of Further Education
ILEX, Legal Secretarial
2005 -
Studied Legal Secretarial, gaining skills in legal documentation and office management.
Havering 6th Form College
A Level, Languages and Literature
1998 -
Completed A Levels in French, German, and English Literature, developing strong analytical and language skills.
Wanstead High School
GCSE, General Education
1996 -
Achieved GCSEs in English Literature and Language, Maths, Science, German, and French, laying a strong educational foundation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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