Halimah Tavares

I am a customer-oriented professional with extensive experience in providing exceptional online support through chat, email, and social media. My confidence in handling high-volume inquiries and resolving issues efficiently has allowed me to strengthen brand loyalty and deliver a positive customer experience consistently.

Throughout my career, I have utilized various CRM platforms such as Zendesk, Salesforce, and HubSpot to track customer interactions and ensure a seamless support process. My commitment to effective communication and conflict resolution has been pivotal in my roles, particularly as a Customer Service Assistant at Alpha Business School, where I successfully managed customer inquiries and technical issues.

In addition to my customer service experience, I have a background in administration, having worked as a Filing Clerk and Administration Assistant at HFC LAW. This role honed my organizational skills and ability to multitask in fast-paced environments, ensuring that I can support various departments effectively while maintaining detailed records.