HT
Open to opportunities

Halimah Tavares

@halimahtavares

Customer-oriented professional with expertise in online support.

United Kingdom

What I'm looking for

I am looking for a role that values customer experience and offers opportunities for professional growth.

I am a customer-oriented professional with extensive experience in providing exceptional online support through chat, email, and social media. My confidence in handling high-volume inquiries and resolving issues efficiently has allowed me to strengthen brand loyalty and deliver a positive customer experience consistently.

Throughout my career, I have utilized various CRM platforms such as Zendesk, Salesforce, and HubSpot to track customer interactions and ensure a seamless support process. My commitment to effective communication and conflict resolution has been pivotal in my roles, particularly as a Customer Service Assistant at Alpha Business School, where I successfully managed customer inquiries and technical issues.

In addition to my customer service experience, I have a background in administration, having worked as a Filing Clerk and Administration Assistant at HFC LAW. This role honed my organizational skills and ability to multitask in fast-paced environments, ensuring that I can support various departments effectively while maintaining detailed records.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Alpha Business School logoAS

Alpha Business School

CELTA Certificate, English Language

2018 -

Completed the CELTA Certificate in English Language, focusing on teaching methodologies and language acquisition.

Newham College of Further Education logoNE

Newham College of Further Education

ILEX, Legal Secretarial

2005 -

Studied Legal Secretarial, gaining skills in legal documentation and office management.

Havering 6th Form College logoHC

Havering 6th Form College

A Level, Languages and Literature

1998 -

Completed A Levels in French, German, and English Literature, developing strong analytical and language skills.

Wanstead High School logoWS

Wanstead High School

GCSE, General Education

1996 -

Achieved GCSEs in English Literature and Language, Maths, Science, German, and French, laying a strong educational foundation.

Tech stack

Software and tools used professionally

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Halimah Tavares - Customer Service Assistant - Alpha Business School | Himalayas