Camillia Mpaki
@camilliampaki
Customer-focused support specialist delivering empathetic, accurate service across global channels.
United KingdomWhat I'm looking for
I am a driven, commercially aware customer support specialist with experience across fintech, payments and corporate HR operations. I consistently deliver high-quality service via live chat, email, phone and social media, mentor new joiners, and act as a first line of defence on financial crime and vulnerability cases.
My background includes full-cycle talent acquisition administration, high-volume call handling for international markets, and retail customer service, and I speak fluent German, English, French and Lingala. I bring strong attention to detail, time management, conflict management and a proactive mindset to identify process improvements and elevate the customer and candidate experience.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Kroo Bank
Apr 2023 - Present (2 years 5 months)
Provide multi-channel customer support for night-shift operations, handling complaints, identifying vulnerable customers, and escalating product feedback to reduce friction and improve service processes.
GOHandled high-volume inbound support for international customers via phone, email and chat during night shift, logged cases accurately and resolved complaints professionally.
Customer Service Advisor
Sedgwick
Jul 2021 - Jul 2022 (1 year)
Provided scripted telephone support to Australian customers for product enquiries and escalated complex cases to specialist teams to ensure timely resolution.
SGSupported TA and HR operations across full-cycle recruitment, candidate screening, onboarding administration and ad-hoc HR projects while contributing to sourcing strategy and reporting.
Sales Assistant
Moss Bros
Oct 2018 - Dec 2019 (1 year 2 months)
Greeted and advised customers, handled transactions and returns, and contributed to sales metrics such as ATV and UPT while maintaining store presentation.
Resourcer
Day Webster
Dec 2018 - Jan 2019 (1 month)
Conducted candidate sourcing and screening, supported compliance and payroll teams, and assisted with onboarding processes during work experience placement.
Education
Degrees, certifications, and relevant coursework
All Saints Sixth Form
Sixth Form Certificate, General Sixth Form Studies
2017 - 2018
Attended All Saints Sixth Form from September 2017 to December 2018; pursued post-GCSE studies at sixth form level.
All Saints Catholic School
GCSEs / Secondary School Certificate, Secondary Education
2012 - 2017
Attended All Saints Catholic School from September 2012 to June 2017 completing secondary education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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