Fiifi Aboagye

Handled customer inquiries and resolved issues via calls and emails using Salesforce to ensure a positive customer experience and timely resolution.

Responded to high volumes of customer inquiries, maintaining an 8-minute average call time and delivering prompt, consultative problem-solving to improve satisfaction.

Handled customer enquiries with consultative problem-solving, maintained an 8-minute call time, and used scripted sequences to address and resolve concerns efficiently.

Picked, checked, stored and packed goods using RF technology and manual methods to achieve KPI targets while maintaining health and safety standards and assisting inventory investigations.

Managed client records and accounts with discretion, prepared and revised legal documents, conducted legal research, and coordinated client communications and scheduling.

Recorded container movements, typed interchange/waybills, identified billing discrepancies, and monitored compliance with security and operational procedures at Port of Tema inland terminals.

Completed the Postgraduate Diploma in Law with coursework completed and degree conferred in July 2023.

Awarded a Bachelor of Law (LLB) degree with graduation in July 2021.

Graduated with a Bachelor of Science in Ports and Shipping Administration in July 2015.