Fazel Allibhai

Dealing with customers on a daily basis to assist them in buying second hand vehicles. Serving walk-in customers as well as customers querying over WhatsApp.

Conducted comprehensive short-term insurance underwriting and claims assessments to ensure accurate policy issuance. Provided detailed financial needs analysis to tailor insurance products to client requirements effectively.

Conducted comprehensive financial needs analyses to develop personalized financial plans for clients. Utilized Old Mutual's proprietary systems to efficiently process client information and manage financial products.

Managed and grew key account relationships, including Pick n Pay, to maximize sales revenue and client satisfaction. Coordinated order management processes including receiving orders, processing purchase orders, sales orders, and invoices to ensure efficient delivery and billing cycles.

Led and supervised a team of 5 to 6 staff members, enhancing team productivity and cohesion. Managed comprehensive business operations including Accounts, Purchasing, Administrative, and Financial functions.

Directed and oversaw all financial operations including budgeting, accounting, and reporting to ensure organizational financial health. Developed and implemented efficient accounting policies and procedures to streamline financial processes and improve accuracy.

Monitor and analyze accounts receivable aging reports to proactively identify and address overdue payments. Negotiate payment plans and settlement agreements with clients to recover outstanding debts while maintaining positive client relationships.

Provided front-line technical support to end-users, diagnosing and resolving hardware and software issues promptly. Assisted in configuring and maintaining Cisco phones, printers, and 3G devices to ensure seamless connectivity.

Provided exceptional customer support to Multichoice (DSTV) subscribers through inbound and outbound call center operations. Handled client inquiries and resolved issues related to subscription services, ensuring high customer satisfaction levels.

Pursuing a BCom in Business Informatics at UNISA, currently not completed.

Completed the RE5 Regulatory Certificate for Representatives in all categories of FSPs at Moonstone in 2023.

Completed A+ Computer Technician certification at Torque I.T. in 2008, though the program was incomplete.

Completed a qualification in Sales and Marketing Management at Damelin in 1998.

Completed Grade 12 at Lenasia South Secondary School in 1996.