I have been in the client service and sales centre industry with wide experience in leadership.
I have passion in working with people and people growth.
I am the type of leader with is soft on people and hard on standards.
@beverlyluthuli
I am a Team supervisor based in South Africa, I carry a very credible experience and people's skills
I have been in the client service and sales centre industry with wide experience in leadership.
I have passion in working with people and people growth.
I am the type of leader with is soft on people and hard on standards.
Work history, roles, and key accomplishments
Leading a team under the Multichoice campaign. It is a multi brand campaign servicing on client accounts , payments , and technical support regarding Dstv. I participate in daily growth and coaching , reports analysis , attend to supervisor calls.
Managed retention teams for various telecommunications campaigns, including Vodacom, Cell C, and DMS which focused on Medical or medical insurance
Innovation Group
Jul 2016 - Jan 2020 (3 years 6 months)
Provided 24/7 first line support for Logistics, Emergency services and Roadside assistance in a shifted environment.
Provided customer service in Telecommunication sector for Vodafone UK
Direct Channel
Dec 2012 - May 2015 (2 years 5 months)
Worked on multibrand campaign within the Banking sector and Financial Services Provider and promited to Quality assurance for 6 months
The Unlimited
Aug 2011 - Dec 2012 (1 year 4 months)
Worked on a multi-brand campaign for short and long term insurance category
Blakes and Associates
Sep 2008 - Present (16 years 11 months)
Worked as a debt collection consultant
Degrees, certifications, and relevant coursework
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