Garth Barends

Led a team of technicians with a 98% on-time project completion rate. Implemented process improvements that increased operational efficiency by 20%. Coordinated with insurance companies for repair authorizations and managed performance metrics using Sage.

Led customer service operations, resolving inquiries efficiently and increasing sales by 18% through effective product promotion. Established long-term customer relationships and was honored as Employee of the Year multiple times.

Exceeded lead generation and conversion targets, significantly increasing revenue. Optimized follow-up processes and managed sensitive financial data with full compliance, earning Employee of the Year recognition.

Managed business funds and payments via SAP and SIEBEL, streamlining financial processes to reduce discrepancies by 25%. Conducted daily reconciliations and ensured compliance with procurement policies.

Resolved customer queries in real time, achieving high first-contact resolution rates. Consistently met performance targets and promoted UK-based clients’ products, enhancing customer retention.

Led estate liquidation processes, ensuring timely asset transfers and claim settlements. Conducted beneficiary interviews and achieved the highest revenue in the department within the first year.

Ensured compliance with international regulations and exchange rate structures, maintaining meticulous documentation. This dedication protected transaction integrity and bolstered the bank’s reputation.

Coordinated between Congo and RSA offices, ensuring efficient communication and report delivery. Managed stock control and organized corporate events, contributing to smooth office operations.