Open to opportunities

Simphiwe Mnqono

@simphiwemnqono

Message

Results-driven F&I and sales leader driving revenue growth and customer success.

South Africa

Message

What I'm looking for

I’m looking for roles in sales development, business development, or customer success where I can drive revenue growth, own pipeline performance, and lead customer outcomes—while partnering with strong stakeholders and leveraging CRM and compliance expertise.

I’m a results-driven Sales, Business Development, Finance & Insurance (F&I), and Customer Relationship Management professional with 8+ years of experience driving revenue growth, customer acquisition, pipeline management, and financial services sales.

In my recent role as a Financial & Insurance Manager (F&I) and F&I Reliever Manager, I managed end-to-end vehicle finance and insurance processes, developed relationships with major banks and insurers, and consistently exceeded finance penetration and insurance sales targets.

I leverage consultative selling, prospecting, opportunity qualification, and CRM administration—managing pipelines through Dealernet and Intelli-App to ensure smooth customer journeys, strong onboarding, and ongoing retention.

I also bring strong leadership and operational discipline: I coordinate compliance and onboarding, maintain high audit standards, produce performance reporting for senior management, and coach teams to improve conversion rates and exceed KPI targets.

Experience

Work history, roles, and key accomplishments

Financial & Insurance Manager

Motus Hyundai (FAIMS)

Jan 2022 - Jan 2025 (3 years)

Managed end-to-end vehicle finance and insurance processes, coordinating approvals, onboarding, and compliance while driving customer acquisition, retention, and revenue growth. Maintained pipeline activity in Dealernet and Intelli-App, produced performance reports, and consistently exceeded finance penetration and insurance sales targets.

Dealernet Insurance Sales Pipeline Management CRM Administration Sales Reporting Customer Retention

Sales & Finance Consultant

Heycarter Renault Melrose (Virtual)

Jan 2021 - Jan 2022 (1 year)

Handled inbound and outbound customer enquiries and supported customers through the sales and finance lifecycle. Processed finance applications, maintained CRM records, followed up on deals, and helped support dealership revenue and operational performance.

Consultative Selling Lead Management CRM Administration Deal Progression Customer Onboarding Customer Satisfaction Sales Support Customer Relationship Management

Senior Sales Executive

African Bank (Momentum & MMI)

Jan 2017 - Jan 2021 (4 years)

Led inbound and outbound sales teams in a high-volume contact centre, managing lead generation, prospecting, and pipeline activities to meet customer acquisition and retention objectives. Monitored KPIs and team productivity, ran coaching and performance reviews, and managed CRM systems and sales reporting to help the team consistently exceed targets.