Xoliswa Zukani

Conducts high-volume outbound calls to prospective customers, identifies insurance needs, and provides suitable short-term insurance solutions. Handles objections, follows up on quotations, and works toward individual and team sales targets.

Sold medical insurance products through consultative sales conversations, conducted needs analysis, and explained product features and benefits. Handled objections and maintained accurate customer information.

Performed underwriting and policy-administration activities, compared premiums and product offerings, and prepared policy schedules. Ensured accurate policy information and supported brokers.

Sold short-term insurance products with a focus on motor vehicle insurance, engaged customers regarding their needs, and recommended appropriate cover. Delivered professional customer service in a target-driven environment.

Assisted with administration and processing of insurance claims, captured and maintained accurate customer and claims information, and assisted customers with claims-related queries.

Conducted internal sales activities for long-term insurance and funeral cover, engaged customers telephonically, and recommended appropriate products. Worked toward sales targets while maintaining professional relationships.

National Certificate in Short-Term Insurance at NQF Level 4, accredited by SAQA.

Regulatory Examination (RE5) completed for financial services compliance.