Fazana Alam Trisha
@fazanaalamtrisha
Customer support specialist in short-term rentals who manages guest bookings across Airbnb and other OTA platforms and earned 498 positive reviews.
MalaysiaWhat I'm looking for
I manage guest-facing operations for multiple Airbnb and short-term rental properties as a freelance specialist, supporting international guests across Airbnb, Booking.com, Agoda, Trip.com and other OTA platforms. I handle inquiries, reservations, booking changes and guest communication before, during and after stays.
I resolve complaints and unexpected issues such as maintenance problems, utility interruptions and access issues, and follow up with Airbnb Support and Ambassadors until cases are resolved. My work has earned 498 positive reviews and a 4.48 rating on Airbnb.
Previously, I provided administrative and operational support at Damai Luxe Management and Perkasa Ikon Sdn Bhd, and represented British American Tobacco through Interspeed Marketing Limited as a Brand Promoter & Customer Service Representative. I’m currently pursuing an MBA at University Malaysia of Computer Science & Engineering and am available for remote work.
Experience
Work history, roles, and key accomplishments
Customer Service & Guest Support Specialist
Self-Employed
Jan 2022 - Present (4 years 9 months)
Managed guest-facing operations for multiple Airbnb and short-term rental properties, handling customer communication, reservations, complaints, and coordination. Provided inbound and outbound support to international guests across OTA platforms, resolving issues and maintaining high guest satisfaction.
Brand Promoter & Customer Service Representative
Jan 2014 - Dec 2016 (2 years 11 months)
Interacted directly with customers, providing product information and handling inquiries professionally. Represented the brand and carried out promotional activities to meet targets.
Administrative & Operations Support
Damai Luxe Management and Perkasa Ikon Sdn Bhd
Provided administrative support and operational coordination for day-to-day business activities, including customer communication and task follow-up.
Education
Degrees, certifications, and relevant coursework
University Malaysia of Computer Science & Engineering
Master of Business Administration, Business Administration
Grade: 3.76/4.00
Currently pursuing an MBA with a CGPA of 3.76/4.00.
Royal University of Dhaka
Bachelor of Business Administration, Business Administration
Grade: 3.50/4.00
Completed a Bachelor of Business Administration with a CGPA of 3.50/4.00.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Job categories
Skills
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