At Concentrix Malaysia, I support Meta advertisers with account management, billing, campaign concerns, and issue resolution across voice and digital channels while meeting quality and productivity targets.
Previously at Optum Global Solutions, I supported healthcare providers and members with benefits, eligibility verification, claims, and healthcare inquiries through phone, email, and live chat. I handle sensitive information confidentially and deliver accurate, timely solutions that meet performance and quality standards.
I also bring telecommunications, travel, hospitality, and business operations experience from Qualfon Philippines, Viaje Holidays Travel and Tours, Crown Regency Hotel, and a self-managed family business. Across these roles, I’ve built customer loyalty through empathy, clear communication, complaint resolution, and practical problem-solving.
