Looking for a job

Yvn CC

@yvncc

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I manage multilingual hotel bookings, guest communication, and multi-property hospitality support across channels.

Malaysia

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What I'm looking for

I'm looking for a hospitality or tourism role where I can manage bookings, support multilingual guests, coordinate multi-property operations, and contribute to guest experience and direct-booking visibility.

I've managed daily booking procedures and customer enquiries for Redefining Travel, supporting travel products and services across multiple platforms.

I communicate with guests in English, Mandarin, Malay, and conversational Cantonese, and bring remote customer service, booking records, banking-document, and tour-correspondence support experience.

My hospitality foundation includes reservations, front office, events, banquet operations, and guest experience training at Shangri-La Tanjung Aru Resort and Royal Island Resort & Spa. I've also managed multilingual social content, video editing, subtitling, and website content for BLUHOPE Malaysia.

Experience

Work history, roles, and key accomplishments

Virtual Assistant & Translator

Redefining Travel Sdn Bhd

Managed daily booking procedures and customer enquiries across platforms. Delivered customer service in English, Mandarin, Cantonese, and Malay, and handled back-office support including booking records and tour-related correspondence.

Booking Management Customer Service Multilingual Communication Back Office Support Translation

General Trainee

Royal Island Resort & Spa

Completed rotational training in Front Office, Reservations, F&B, Accounts, Housekeeping, and Engineering. Built a strong foundation in reservations workflows and guest experience.

Front Office Operations Reservations Food and Beverage Housekeeping Guest Experience

Social Media Manager

BLUHOPE Malaysia

Managed Instagram, LinkedIn, and website content. Created and translated posts in English, Chinese, and Malay, and performed basic video editing, subtitling, and visual content preparation.

Social Media Management Content Creation Translation Video Editing Subtitling Canva

Medical Interpreter (Remote)

Teleperformance Malaysia

Handled high-volume, time-sensitive calls with accuracy and professionalism. Strengthened remote communication, active listening, and problem-solving skills while maintaining confidentiality and service quality under pressure.

Medical Interpretation remote communication Active Listening Problem Solving Confidentiality