Open to opportunities

Amy Shazira Shammyazhar

@amyshazirashammyazha

Message

Customer-focused technical support specialist improving user experience.

Malaysia

Message

What I'm looking for

I seek a customer-focused role where I can apply technical troubleshooting, improve operational efficiency, collaborate across teams, and drive excellent client outcomes while growing into broader customer success or operations responsibilities.

I am a passionate customer service and technical support professional with experience delivering technical advisory services at large contact-centre providers and supporting hotel partners to improve booking performance. I have a proven record resolving complex issues, escalating critical problems, and collaborating cross-functionally to enhance product functionality and customer satisfaction.

I combine operational analysis, upselling experience, and event representation skills to drive efficiency and client engagement. I take a solutions-driven approach, prioritise clear communication, and consistently aim to improve customer experience and partner outcomes.

Experience

Work history, roles, and key accomplishments

Current

Technical Advisor

Current

TDCX

Jun 2025 - Present (5 months)

Delivered technical support for digital solutions, resolving customer issues with step-by-step guidance and escalating critical problems to ensure prompt resolution and improved product functionality.

Technical Troubleshooting Customer Support Escalation Management CRM Cross Functional Collaboration Communication Time Management

Current

Freelance Event Representative

Current

Freelance

Jan 2023 - Present (2 years 10 months)

Represented clients at events and shows, engaged attendees to enhance event experiences, and coordinated with organizers and photographers to execute campaigns smoothly.

Client Relations Communication Time Management Branding Interpersonal Skills

Hotel Specialist

Trip.com Group

Jan 2022 - Dec 2023 (1 year 11 months)

Optimized hotel partner performance and ensured 100+ listings met company standards, advising partners on marketing strategies that improved visibility and booking efficiency.

Partner Management Marketing Strategy Customer Satisfaction Data Analysis Communication

Technical Support Advisor

Concentrix Malaysia

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted customers with technical and product-related inquiries, provided troubleshooting guidance, and ensured high satisfaction through personalized support and issue resolution.

Technical Troubleshooting Customer Service CRM Conflict Resolution Upselling Communication

Customer Service Executive

Scicom (MSC) Bhd

Jan 2021 - Dec 2022 (1 year 11 months)

Handled customer inquiries and technical issues, upsold services based on profiles, and maintained high satisfaction through efficient, personalized support.

Customer Service Upselling Technical Support CRM Conflict Resolution Time Management

Education

Degrees, certifications, and relevant coursework

Universiti Teknologi MARA, Kota Kinabalu

Diploma in Business, Business

2017 - 2020

Completed a Diploma in Business at Universiti Teknologi MARA, Kota Kinabalu from 2017 to 2020, focusing on business fundamentals and practical skills.