Fayosope Orefuye
@fayosopeorefuye
Virtual Assistant at Wellness Healthcare Group coordinating client support, claims follow-up, and service reporting.
NigeriaWhat I'm looking for
At Wellness Healthcare Group, I lead day-to-day client relations activities and coordinate enquiries, onboarding, and follow-up across corporate clients, healthcare providers, and internal teams. I handle service concerns and escalations, monitor claims workflows, and prepare reports on service and customer feedback.
Previously, I supported medical operations and client services at Health Assur Limited, including provider information, claims follow-up, records, and customer satisfaction surveys. My earlier administrative roles covered reporting, document management, customer databases, and office coordination; I’m now seeking a remote Virtual Assistant or Customer Support role.
Experience
Work history, roles, and key accomplishments
Head, Client Relations Manager
Wellness Healthcare Group
Jan 2024 - Present (2 years 10 months)
Lead client relations activities, coordinate onboarding for corporate clients and providers, handle escalations, monitor claims workflows, and prepare service reports.
Administrative Executive
Leading Change Consulting
Jan 2017 - Dec 2020 (3 years 11 months)
Provided general office administration, prepared performance reports, supported payroll preparation, and maintained client portfolio records.
Administrative Officer II
Joza Global Logistics Limited
Jan 2015 - Dec 2017 (2 years 11 months)
Prepared daily office schedules, maintained organisational documents, and compiled weekly statistics and KPI reports.
Assistant Administrative Officer
Tow-Me Nigeria Ltd
Jan 2013 - Dec 2014 (1 year 11 months)
Organised customer databases, supported customer care activities, monitored ground operations, and compiled operational reports.
Research Assistant
International Institute of Tropical Agriculture (IITA)
Jan 2011 - Dec 2012 (1 year 11 months)
Supported field research through data collection, data entry, data cleaning, and preparation of files for evaluation.
Education
Degrees, certifications, and relevant coursework
AltSchool Africa
Certificate, Data Analysis
2025 - 2025
Completed a Data Analysis certification from AltSchool Africa in 2025.
University of Lagos
Master's, Managerial Psychology
Master's degree in Managerial Psychology from the University of Lagos, completed in 2020.
Federal University of Agriculture, Abeokuta
Bachelor of Agriculture, Agriculture
2007 - 2012
Grade: Second Class Upper Division
Bachelor of Agriculture degree with Second Class Upper Division from the Federal University of Agriculture, Abeokuta, from 2007 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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