Open to opportunities

Ayooluwamide Oluwole

@ayooluwamideoluwole

I’m a Virtual Assistant and Customer Support Specialist improving claims and billing satisfaction through empathy and accuracy.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can own customer and claims support, coordinate virtual workflows, and use Google Workspace, CRM tools, and reporting to reduce errors and improve client experience.

I’m a Proactive Virtual Assistant and Customer Support Specialist with 8+ years of experience in healthcare, education, and administrative operations. I manage community communications, resolve client inquiries, and coordinate virtual workflows with a strong focus on accuracy, empathy, and engagement.

In claims and billing work, I handle high-volume patient inquiries across email, phone, and messaging platforms. I reduced claim rejections by 25% through improved verification and follow-ups, and I optimize appointment and inquiry systems to reduce wait time by 20%.

I also support teams with technical and administrative solutions—maintaining accurate records, generating reports for management, and improving efficiency with digital filing systems (40%). I’m highly proficient with Google Workspace, Slack, Zoom, Google Meet, and CRM tools, and I bring proactive multitasking and problem-solving to fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Current

Client & Customer Relations

Current

J-Rapha Hospital

Mar 2021 - Present (5 years 4 months)

Managed high-volume patient inquiries across email, phone, and messaging with professionalism and empathy. Reduced claim rejections by 25% through improved verification and follow-ups, and coordinated schedules, records, and management reports while supporting remote workflows.

Customer Support Claims Processing Billing Administration Reporting

Admin & Claims/Billing Officer

Comfort Medical Centre

Jun 2021 - Mar 2023 (1 year 9 months)

Provided client support by optimizing appointment and inquiry systems to reduce wait time by 20%. Maintained digital records and billing processes, supported daily operations, and improved internal and remote communications to enhance client satisfaction.

Front Desk Support Appointment Scheduling Billing Operations Client Inquiries Document Management Digital Records Process Optimization Remote Collaboration

Admin Officer - Academic Office

Toddly Tots School

Sep 2020 - Jun 2021 (9 months)

Managed academic records, billing, and reporting operations. Implemented a digital filing system improving efficiency by 40% and facilitated communication between staff, parents, and students.

Reporting Digital Filing Systems Administrative Support Invoicing