Open to opportunities

Ruth Kusa

@ruthkusa

Message

Versatile administrative professional specializing in virtual assistance and customer support.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles in administrative support or customer service that value clear communication, collaborative teams, and opportunities to support civic or community-focused projects while developing outreach and coordination responsibilities.

I am a results-driven administrative and customer support professional with hands-on experience in virtual assistance, cold calling, stakeholder engagement, and office administration across civic, public health, and nonprofit contexts. I have supported multiple civic engagement campaigns and coordinated virtual events, improving workflow efficiency, stakeholder alignment, and campaign outcomes.

I bring strong communication, multitasking, and problem-solving skills, with proficiency in Microsoft Office, Google Workspace, CRM tools, Zoom, Trello, and Canva. I consistently deliver timely documentation, effective client support, and data-informed reports that drive program delivery and community engagement.

Experience

Work history, roles, and key accomplishments

Administrative Secretary

CEF (Christ Embassy Fellowship)

Mar 2024 - Jun 2025 (1 year 3 months)

Managed daily office logistics, scheduled leadership meetings, safeguarded confidential records, and delivered first-line support to 100+ members weekly, improving administrative efficiency and stakeholder communication.

Office Administration Scheduling Records Management Customer Support Microsoft Office Minute Taking

Virtual Administrative Assistant

TheBlueprint Africa

Jun 2024 - Mar 2025 (9 months)

Spearheaded virtual administrative operations for 5+ civic engagement campaigns, coordinated 20+ high-level virtual meetings, and produced research reports that informed decision-making and improved campaign delivery.

Virtual Assistance Calendar Management Meeting facilitation Document Management CRM Google Workspace

Community Mobilization Officer

College of Health Technology, Enitan

Jan 2023 - Dec 2024 (1 year 11 months)

Assisted community mobilization for health interventions, supported office administration with report writing and filing, and facilitated collaboration between health officers and local stakeholders to increase program participation.

Report Writing Stakeholder Engagement Office Administration Public Health Outreach Communication

Customer Support Representative

Independent Freelance Projects

Jan 2023 - Dec 2024 (1 year 11 months)

Handled inbound/outbound calls and cold-calling campaigns to generate qualified leads, maintained CRM records, and improved customer satisfaction through empathetic issue resolution.

Cold Calling Customer Support Lead Generation CRM Data Entry Performance Tracking