Magboh Chidera
@magbohchidera
Experienced virtual assistant and customer support professional driving client satisfaction.
What I'm looking for
I am an experienced Virtual Assistant and Customer Support professional with over seven years supporting clients, coordinating projects, and managing administrative operations. I consistently deliver high-quality service across remote and in-person environments, emphasizing clear communication and problem resolution.
My background includes managing executive calendars, handling email and payment processes, and using CRM and collaboration tools like Slack, Trello, and Google Workspace to streamline workflows. I achieved a 95% customer satisfaction rate at Sage Hairs by resolving inquiries across multiple channels and following up to ensure resolution.
I hold a B.Sc. in Microbiology/Biotechnology and am pursuing an M.Sc. in Public Health; I completed professional development in leadership and virtual assistance. I seek roles where I can apply automation, telehealth experience, and strong interpersonal skills to improve operational efficiency and client outcomes.
Experience
Work history, roles, and key accomplishments
Administrative & Customer Support
Whiteleaf Naturals
Jun 2024 - Present (1 year 7 months)
Manages customer transactions and executive calendars while coordinating email communication and administrative tasks to ensure timely deliveries and efficient operations.
Customer Service Representative
Sage Hairs
Jan 2017 - May 2024 (7 years 4 months)
Resolved customer inquiries across multiple channels achieving a 95% satisfaction rate, maintained CRM records, and implemented feedback-driven service improvements.
Administrative Assistant
St. Theresa Secondary School
May 2015 - Apr 2016 (11 months)
Managed student records, attendance, and report generation while coordinating communications and organizing events to improve school operational efficiency.
Administrative Assistant
Cottage Hospital
Mar 2013 - Oct 2013 (7 months)
Supported clinic operations through appointment scheduling, patient record maintenance, phone triage, and assisting patient flow to enhance workflow efficiency.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Master of Science, Public Health
Postgraduate Master of Science program in the Institute of Public Health; degree listed as in view.
Caritas University
Bachelor of Science, Microbiology / Biotechnology
2009 - 2014
Completed Bachelor of Science in Microbiology/Biotechnology from 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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