Janet Orioha
@janetorioha
Virtual Assistant and operations professional specializing in healthcare support and process optimization.
NigeriaWhat I'm looking for
I am a detail-oriented Virtual Assistant and Operations Support professional with 5+ years supporting healthcare, administrative, and remote teams. I deliver reliable patient coordination, CRM management, insurance verification, EMR documentation, and process improvements while maintaining HIPAA compliance.
I have improved patient satisfaction, verification accuracy, and workflow efficiency across telehealth and clinical settings by leveraging tools like Athena Health, Salesforce, HubSpot, RingCentral, and Google Workspace. I prioritize confidentiality, fast learning, and service excellence to reduce errors, speed up responses, and support cross-functional teams effectively.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
All Health Medical Group
Jan 2024 - Nov 2025 (1 year 10 months)
Delivered end-to-end virtual administrative and patient support for a multi-provider telehealth practice, managing 100+ daily calls and improving patient satisfaction and response time by 20%.
Customer Care Representative
Abiodun Falade LTD
Sep 2023 - Nov 2024 (1 year 2 months)
Managed front-desk operations, billing inquiries, and customer complaints, improving resolution time by 25% and ensuring 100% transaction record accuracy.
Customer Care Representative
Zealux Diagnostics
Jan 2020 - Jan 2022 (2 years)
Managed front-desk and billing operations, improving response and issue-resolution time by 25% and maintaining 100% accuracy in financial records.
Administrative Virtual Assistant
New Life Hospital
Jun 2017 - Dec 2019 (2 years 6 months)
Managed scheduling, documentation, and resource coordination to improve hospital workflow efficiency by 25% and reduce operational delays by 20%.
Cold Caller / Sales Support
Call Experts
Jan 2016 - Jun 2017 (1 year 5 months)
Conducted 80–100+ outbound calls daily generating qualified B2B/B2C leads and increasing prospect engagement by 20% through email and chat campaigns.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Microbiology
2019 - 2023
Completed a Bachelor of Science in Microbiology, covering core microbiology coursework and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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