Damilola Akande

Provide remote administrative and client-support assistance, managing scheduling, follow-ups, and coordination of requests between clients and internal teams. Maintain accurate records and update CRM/database entries while ensuring confidentiality.

Handled high-volume client enquiries with professionalism and empathy, documented concerns, and followed up to ensure resolution. Mentored 8 junior representatives and contributed to a 15% improvement in customer satisfaction.

Assisted 40+ clients daily with administrative and service procedures, maintained accurate records, and passed client feedback to relevant staff for follow-up.

Maintained accurate documentation and handled client information with care. Collaborated with team members to keep daily workflow on schedule.

Served as a point of contact for client enquiries and administrative intake. Organized and updated client records and administrative registers.

Completed training in AI Operations and Customer Experience.

Completed training in Customer Service Excellence.

Grade: Second Class Honours, Upper Division

B.Sc. in Microbiology from Lagos State University, graduated with Second Class Honours, Upper Division.

Completed Healthcare Assistant Training covering documentation and patient support.