Fawad Zafar

I’m a ServiceNow Developer/Consultant with 13+ years of ServiceNow development and consultancy experience, focused on ITSM modules implementation—Incident, Problem, Change, Request, and Service Catalog. I build robust workflows with Business Rules, Client Scripts, UI Policies, and custom workflows that turn service demand into traceable, well-governed outcomes.

I also specialize in ITOM capabilities—Discovery, Service Mapping, Event Management, and MID Server—to keep CMDB and CSDM service models reliable inputs for ITSM. I align discovered infrastructure with Application Services and Technical Services so impact analysis and orchestration stay consistent across Incident, Change, and Problem Management.

I design and integrate REST and SOAP solutions using IntegrationHub and scripted APIs, connecting ServiceNow to systems like Workday, Salesforce, Microsoft Teams, and monitoring tools for secure, auditable data exchange. I extend the platform with Scoped Applications and App Engine, leveraging JavaScript, Glide APIs, HTML5, Bootstrap, AngularJS, and Python to deliver secure self-service experiences and DevOps-driven CI/CD automation.