Open to opportunities

Sayeed Agha User

@sayeedaghauser

I build and administer enterprise ServiceNow platforms, automations, CMDBs, and integrations across core business workflows.

United States

Message

I'm currently building and administering enterprise ServiceNow solutions at CrossCountry Consulting across ITSM, ITOM, HRSD, CSM, ITAM, GRC, CMDB, Discovery, and Service Catalog.

Previously at Slalom Consulting, CapTech Consulting, and NewRocket, I developed ServiceNow applications, self-service portals, catalog experiences, workflow automations, and REST/SOAP integrations with Salesforce, SAP, Azure AD, Workday, Microsoft Teams, Jira, and other enterprise systems. I've supported platform upgrades, release deployments, production issues, CMDB health, Discovery, Service Mapping, security configuration, and performance optimization.

With 10+ years of ServiceNow experience and CSA, CAD, CIS-ITSM, and CIS-Discovery certifications, I also mentor junior developers and administrators while delivering scalable solutions in Agile environments.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Developer / Administrator

Current

CrossCountry Consulting

Sep 2023 - Present (2 years 11 months)

Administer and develop enterprise ServiceNow solutions supporting ITSM, ITOM, HRSD, CSM, ITAM, GRC, CMDB, Discovery, and Service Catalog. Configure Incident, Problem, Change, Request, Knowledge, Catalog, and Asset Management applications.

Lead ServiceNow Developer

Slalom Consulting

Apr 2020 - Aug 2023 (3 years 4 months)

Designed and developed enterprise ServiceNow applications across ITSM, HRSD, CSM, ITOM, CMDB, Discovery, and Service Catalog. Developed Business Rules, Script Includes, UI Policies, Client Scripts, Record Producers, Catalog Items, and Approval Workflows.

Senior ServiceNow Developer

CapTech Consulting

Jun 2017 - Mar 2020 (2 years 9 months)

Customized Incident, Problem, Change, Knowledge, Service Catalog, HRSD, CMDB, and Asset Management applications. Developed Client Scripts, Business Rules, UI Actions, UI Policies, Script Includes, Catalog Client Scripts, and Record Producers.

ServiceNow Administrator / Developer

NewRocket

Aug 2015 - May 2017 (1 year 9 months)

Administered core ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, Knowledge, Users, Groups, Roles, and ACLs. Developed Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, and Approval Workflows.