Open to opportunities

Favour Ogegere

@favourogegere

Message

Dedicated Customer Service Representative

Nigeria

Message

What I'm looking for

Seeking a challenging role in customer service

I am a dedicated and customer-focused Customer Service Representative with hands-on experience in managing day-to-day operations. I have a proven ability to maintain high levels of customer satisfaction, achieving a 95% satisfaction rate through effective problem-solving and proactive service.

Throughout my career, I have developed strong organizational and time-management skills, with a track record of improving operational efficiency, reducing downtime, and promoting customer loyalty. I am a reliable team player committed to maintaining quality standards and contributing to the overall success of the business.

I have a strong educational background, holding a BSc in Business Administration from Augustine University, and have also completed Jobberman Soft Skills Training Certification. I am skilled in delivering exceptional customer service, troubleshooting equipment issues, and addressing customer inquiries.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Cruxstone Investment and Development Ltd

Apr 2023 - Apr 2024 (11 months)

Managed customer interactions and transactions, achieving an 85% resolution rate on first contact. Improved customer response time by 25% and enhanced client relationships through personalized engagement.

CRM Software Customer Satisfaction Problem Solving Communication Process Improvement Customer Support Time Management

Call Center Agent

Nigerian Jubilee Fellowship Programme/Jobberman Nigeria

Feb 2023 - Mar 2023 (1 month)

Handled over 100 calls daily, providing information to job applicants and managing client records. Implemented process improvements to enhance call center efficiency.

Customer Engagement Data Entry Communication Problem Solving Documentation Empathy Process Improvement

Front Desk/Customer Service Intern

Credit Express Limited

Sep 2022 - Oct 2022 (1 month)

Assisted clients with loan services and managed front desk operations. Implemented an inventory tracking system that reduced waste by 30%.

Customer Service Loan Processing Inventory Management Communication Documentation Problem Solving Team Collaboration Compliance Scheduling

Customer Service Representative Intern

Fabric Spa Laundromat

Aug 2021 - Oct 2021 (2 months)

Supported customers with machine issues and streamlined maintenance requests, reducing downtime by 20%. Promoted discounts that increased customer visits by 15%.

Customer Support Troubleshooting Operations Management Communication Payment Processing Marketing Time Management Process Improvement Inventory Management

Education

Degrees, certifications, and relevant coursework

Jobberman

Certification, Soft Skills

2022 - 2022

Completed a training program focused on enhancing soft skills essential for effective communication, teamwork, and customer service in professional environments.

Augustine University

Bachelor of Science, Business Administration

2018 - 2022

Grade: 3.84

Completed a Bachelor of Science in Business Administration with a focus on developing skills in management, finance, and organizational behavior. Achieved a GPA of 3.84, graduating with Second Class Upper Division honors.