Open to opportunities

fatma ezzahra mghaieth

@fatmaezzahramghaieth

I’m a customer service agent who excels in inbound/outbound calls, secure payment handling, and sales-focused client support.

Tunisia

Message

What I'm looking for

I’m looking for a fast-paced customer-facing role where I can use inbound/outbound communication, secure payment handling, and sales support to deliver high-quality service—while continuing to improve through training, teamwork, and clear performance goals.

I’m a customer service agent known for strong communication, quick thinking, and high-quality service in fast-paced environments. I’m especially effective with inbound and outbound calling, secure payment handling, and problem-solving under pressure.

In customer-facing roles, I’ve used persuasive communication to promote services, obtain client authorizations, and consistently meet performance and sales targets. I’m adaptable and keep results steady even when systems and workflows change.

I also bring hands-on service experience from managing printing tasks, including spiral binding, troubleshooting equipment issues, and preparing files (including medical and pharmaceutical documents). I’ve delivered personalized guidance and active listening, and I helped train new team members—alongside achievement like maintaining 150+ calls/day after system changes and exceeding monthly sales targets.

Experience

Work history, roles, and key accomplishments

Customer Advisor

Nebula Psychic Service

Jan 2025 - Jan 2026 (1 year)

Provided personalized client guidance and support by building strong relationships through active listening and empathy. Maintained high client satisfaction and engagement.

client support Active Listening Empathy Client Relationships Customer Satisfaction

Sales Agent

Casanova Call Center

Jan 2024 - Jan 2025 (1 year)

Conducted outbound and inbound calls to promote services and assist with payment, using persuasive communication to obtain client authorizations. Consistently met performance and sales targets and achieved 150+ calls/day after system changes while maintaining performance under pressure.

Outbound Calling Inbound Calls Sales Authorization Customer Service Time Management Multitasking Problem Solving

Assistant

Phenix Print Shop

Jan 2020 - Jan 2022 (2 years)

Managed printing tasks including spiral binding and resolved equipment and technical issues to keep workflows running smoothly. Handled file preparation, including medical and pharmaceutical documents, and provided personalized services to meet client needs.

Spiral Binding Medical Documentation Pharmaceutical Documentation Personalized Services