Open to opportunities

Fathima Ali

@fathimaali

Message

I drive mobile sales and exceptional customer experiences through consultative service.

United States

Message

What I'm looking for

I'm seeking an organization that offers growth opportunities and lets me apply my customer-centric communication skills to deliver strong client satisfaction and operational excellence.

I've delivered exceptional customer service for more than 17 years, building trusted relationships and matching customers with solutions that meet their needs.

At MetroPCS, I supported customers with mobile products, plans, device settings, and technical troubleshooting. I consistently met and exceeded sales targets by recommending relevant products, accessories, and services.

At David's Bridal, I was the top sales representative for four years, providing one-on-one bridal consultations and earning positive reviews and referrals through personalized service.

As a Bridal Store Manager, I led and mentored bridal consultants, optimized team schedules, resolved team conflicts, and reported on sales, customer feedback, and inventory turnover to support operational decisions.

Experience

Work history, roles, and key accomplishments

Mobile Sales Consultant

Metro PCS

Jan 2014 - Dec 2023 (9 years 11 months)

Developed understanding of mobile products and services to provide tailored solutions. Assisted customers with technical issues and consistently met sales targets.

Customer Service Sales Troubleshooting Product Knowledge

Bridal Store Manager

David's Bridal

Jan 2011 - Dec 2013 (2 years 11 months)

Managed a team of bridal consultants, providing guidance and training. Developed schedules and resolved conflicts to maintain a supportive work environment.

Team Management Training Scheduling Conflict Resolution Reporting

Bridal Consultant

David's Bridal

Jan 2007 - Dec 2011 (4 years 11 months)

Top sales representative for four years, conducting consultations and building rapport with clients. Exceeded customer expectations and generated referrals.

Sales Customer Service Consultative Selling