Fama Seck

Implemented tracking mechanisms on the Case object to transform support ticket trends into targeted enablement programs. Architected an internal enablement ecosystem using iorad, Loom, Contentful, and IAS Elevate, and led AI adoption strategy with Salesforce data governance.

Led post-launch S/4HANA training across multiple regions, bringing every user to working proficiency. Ran Train-the-Trainer and led a cross-brand taskforce to harmonise sales and distribution processes.

Served as Account Services Representative, handling key accounts and supporting sales operations. Co-led brand collaborations and onboarded new recruits on SAP and supply chain.

Supported the project lead on process capture and transformation planning for a global S/4HANA implementation. Ran data validation, scenario creation, and UAT/SIT with the technical team.

Led a team of 6 serving 500+ accounts across EMEA through acquisition and ERP change. Delivered against AOP targets and held team turnover at zero across the year.

Grew brand revenue 15% season on season by negotiating order quantities with key accounts. Trained and onboarded every new recruit on SAP and supply chain, retaining 100% of staff through training.

Coordinated events in a bilingual capacity, supporting client engagement and operational execution.

Led a customer service team, providing bilingual support and ensuring high service standards.

Managed mortgage collections, handling customer accounts and resolving payment issues.

Earned the Google Project Management Professional Certificate in 2022.

Completed high school education at Memorial High School in West New York, New Jersey.