At UPL, I owned the Order to Cash super-user change network and developed KPI dashboards in Power BI to track process performance and improvement actions. I also assessed change impacts and risks, facilitated stakeholder workshops, and gathered business requirements for IT.
At Arysta LifeScience (UPL), I owned training strategy for a global SAP S/4HANA programme, training around 140 users across 9 countries and scaling delivery through 21 super users. I built the SAP Learning Library from the ground up, authored four e-learning courses, and supported UAT, cutover, go-live and hypercare.

