Open to opportunities

Comfort Chibua

@comfortchibua

Message

Remote Customer Service Specialist and Appointment Setter with 5+ years in high-volume inbound/outbound calls.

Nigeria

Message

What I'm looking for

I’m looking for remote customer service, call center, or appointment-setting roles where high performance and empathy matter. I want measurable results—strong delivery/response, accurate CRM follow-through, and consistent lead conversion and appointment closing.

I’m a dynamic Customer Service & Appointment Setter with 5+ years of experience in high-volume inbound and outbound calling environments. I consistently handled 90+ calls daily, achieving 75%+ delivery and response rates, and closing 80+ appointments/sales per day.

I convert prospects into paying customers through structured follow-up calls, needs-based consultation, and persuasive product guidance. I’m strong in lead qualification, objection handling, and administrative follow-through, while maintaining accurate CRM records and tracking interactions to support the sales pipeline.

I also bring coaching and operational leadership—overseeing daily branch operations and delivering weekly virtual training sessions via Zoom. I resolve customer complaints professionally, strengthen retention through first-call resolution and follow-up, and aim to deliver measurable results with empathy.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Specialist

Current

Bioharb Global Limited

Mar 2025 - Present (1 year 1 month)

Handled 90+ inbound and outbound calls daily, achieving 80+ closures (appointments/sales) with a 75%+ delivery and response rate. Converted prospects into paying customers through follow-up calls, needs-based consultation, and maintained accurate CRM records to support sales pipelines.

Outbound Calling Sales Support Objection Handling Complaint Resolution Client Relationship Management

Branch Manager & Training Lead

New Image International

Nov 2024 - Mar 2025 (4 months)

Oversaw daily branch operations and customer service delivery while ensuring smooth administrative processes and high service standards. Designed and delivered weekly virtual training sessions via Zoom, handled customer complaints, and coordinated with senior management on product availability and operational efficiency.

Service Delivery Complaint Resolution Team Supervision Service standards Operational Efficiency

Sales Representative

AYCE Cafe and Foods Ltd

Jun 2022 - Oct 2024 (2 years 4 months)

Conducted outbound sales calls and presented products/services to prospective customers to support daily revenue targets. Managed client relationships, handled sales inquiries, and prepared sales reports while maintaining accurate interaction records.

Outbound Calling Sales Presentations Lead Qualification Client Relationship Management Sales Reporting

Customer Service Officer

New Edge Finance Limited

Aug 2018 - Jul 2021 (2 years 11 months)

Responded to inbound customer inquiries and supported loan application processes. Verified customer information, assisted with documentation, resolved issues, and maintained regulatory compliance to improve customer experience.

Inbound Compliance Customer Support Regulatory Compliance Administrative Support