Open to opportunities

Aliyu Aliyu Ismail

@aliyualiyuismail

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Customer service and appointment setting professional specializing in consultative sales and high-volume call handling.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can drive appointment setting and customer support using CRM, consultative selling, and high-volume call handling. I thrive in fast-paced environments and enjoy coaching-driven performance improvements.

I’m a customer-focused professional with 9+ years of experience across customer service, appointment setting, telemarketing, administration, and accounting. I handle high-volume inbound and outbound calls, resolve customer inquiries, and keep records accurate while delivering exceptional customer experiences.

I bring consultative, solution-based selling to lead generation and appointment setting—qualifying prospects, uncovering optimization gaps, and scheduling meetings with senior decision-makers to maximize close rates. I also leverage CRM systems and data entry to maintain efficient workflows in fast-paced environments.

From call center performance and lead transfers to finance-focused procurement and reporting, I consistently drive results through objection handling, active listening, and critical thinking. I’m highly coachable, time-conscious, and trusted to improve customer satisfaction and conversion outcomes.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setting (Freelance)

Current

The Commonstead

Oct 2025 - Present (9 months)

Built a customer-centric consultative sales framework for appointment setting, shifting pitches to solution-based dialogues. Increased prospect engagement rates by 50%.

Appointment Setting Consultative Sales Lead Generation Outbound Sales

Finance Officer (Hybrid)

Fixpower Nigeria

Nov 2024 - Jun 2026 (1 year 7 months)

Negotiated vendor pricing for major solar supplies, reducing component procurement costs by 15%. Supported clean-energy adoption by facilitating capital acquisition for off-takers through partnerships with financial institutions, contributing to a 35% increase.

Procurement Cost Optimization Acquisition Partnerships Financial Coordination

Appointment Setter (Remote)

Resolve Craft Ltd

Jun 2024 - Aug 2024 (2 months)

Generated a continuous pipeline of qualified leads using systematic search engine research to identify technical optimization gaps on prospective client websites. Accelerated the sales cycle by qualifying outbound prospects and scheduling appointments with senior Account Executives.

Appointment Setting Lead Generation Qualifying Prospects Outbound Prospecting Scheduling

Call Centre Representative (Remote)

Consumer Opportunity

Jul 2021 - Dec 2022 (1 year 5 months)

Managed a high-volume inbound and outbound call queue while maintaining an 85% customer satisfaction (CSAT) rating. Exceeded daily performance metrics by transferring 10 qualified leads to Licensed Professionals to support seamless customer transitions and conversions.

Customer Support Inbound Outbound Calls Call Center Operations Lead Qualification CSAT Sales Lead Transfers

Admin/Account

Natural Green Societal Empowerment Initiative

Aug 2016 - Dec 2021 (5 years 4 months)

Provided general office support including record maintenance and general correspondence. Prepared project budgets and financial reports in compliance with donor specifications.

Administration Record keeping Correspondence Budgeting Financial Reporting Donor Compliance