Faith Obodo

FO

Open to opportunities

Faith Obodo

@faithobodo

Customer-focused Sales & Customer Support Representative with 3+ years managing leads, CRM records, and order follow-ups to drive growth.

What I'm looking for

I’m looking for a role where I can manage customer enquiries and sales follow-ups end-to-end—tracking leads in CRM, supporting orders, and using tools like HubSpot/Zendesk to improve customer experience and boost pipeline growth in a fast-paced environment.

I’m a customer-focused Sales and Customer Support professional with 3+ years of experience managing customer enquiries, sales follow-ups, and CRM records. I help businesses grow by turning conversations into sales-ready prospects while keeping customer relationships strong.

In my current role as a Sales Support Representative, I manage 20–35 daily customer and prospect enquiries through phone, email, and live chat. I track and qualify 100+ leads monthly, log interactions in CRM, schedule discovery calls, and support onboarding with post-call follow-ups.

Previously, as a Sales Support & Customer Engagement Representative, I handled 30+ daily customer interactions and managed 200+ customer leads in CRM. I supported customers through the purchase process, resolved issues, and gathered feedback to help improve service delivery.

I’m especially confident in chat/email/phone communication, lead follow-ups, and order tracking and shipment follow-ups. I bring a practical, detail-oriented approach using tools like HubSpot, Zendesk, Shopify, and Meta Business Suite to deliver excellent customer experience and effective sales support.

Experience

Work history, roles, and key accomplishments

PL

Current

Sales Support Representative

Current

Proptibaank Limited

Sep 2025 - Present (8 months)

Managed 20–35 daily customer and prospect enquiries via phone, email, and live chat, tracking and qualifying 100+ leads monthly for the sales pipeline. Logged interactions and outcomes in CRM, scheduled discovery calls, and provided onboarding/post-call follow-ups while identifying upsell opportunities.

Lead Follow Up Discovery Calls Customer Onboarding Support Upselling

BE

Customer Engagement Representative

Buz Enterprise

Jan 2022 - Jan 2025 (3 years)

Handled 30+ daily customer interactions across phone, email, and chat, supporting the purchase process and following up to increase purchase completion. Managed 200+ customer leads in CRM, resolved order/delivery enquiries, and collected customer feedback to improve service delivery.

Customer Support Lead Management Feedback Phone Email Chat Support

Education

Degrees, certifications, and relevant coursework

DU

Delta State University

Bachelor of Science (B.Sc.), Chemistry Education

Earned a B.Sc. in Chemistry Education from Delta State University.

DA

Digital Witch Academy

Certification in In-Demand IT Skills, Information Technology (IT)

Completed a certification in In-Demand IT Skills.

UD

Udemy

B2B Sales Course, Sales

Completed a B2B Sales course focused on sales fundamentals and lead-to-sales processes.

Tech stack

Software and tools used professionally

Google Docs

Shopify

Gmail

Zendesk

HubSpot

Google Sheets

Port

Increase

Meta Business Suite

Remote

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