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Martin Aitanu

@martinaitanu

Sales representative supporting Amazon Marketplace sellers and e-commerce stores with customer support, CRM management, and sales follow-up.

Nigeria

Message

For Amazon Marketplace Sellers (US & EU), I handled customer communications for third-party sellers, resolving order issues, returns, and product inquiries. I also supported feedback monitoring and performance reporting to help identify service gaps.

At Personatalent, I provided end-to-end customer support for an e-commerce store and partnered with store owners on upselling strategies and customer follow-up sequences. I maintained customer records and tracked sales activity using Google Sheets and CRM tools.

At Pipeline CRM, I helped small business owners manage lead tracking, customer follow-ups, and sales pipelines. I also supported email outreach campaigns and generated reports on leads, conversions, and customer activity.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Amazon Marketplace Sellers

Mar 2025 - May 2026 (1 year 2 months)

Handled customer communications for multiple third-party Amazon FBA sellers, resolving order issues, returns, and product inquiries. Maintained high customer satisfaction ratings and supported sellers with feedback monitoring and performance reporting.

Customer Support Order Management Returns Feedback Monitoring performance reporting Communication Skills

Virtual Sales & Customer Support Assistant

Personatalent

Jan 2021 - Dec 2024 (3 years 11 months)

Delivered end-to-end customer support for an e-commerce store, handling order inquiries, refunds, and product questions. Partnered with store owners on upselling strategies and maintained customer records using Google Sheets and CRM tools.

Customer Support Ecommerce Upselling CRM Google Sheets Data Entry

Virtual Assistant

Cambium Networks

Apr 2020 - Dec 2020 (8 months)

Provided administrative support including email management, scheduling, and data entry for a remote team. Conducted market and competitor research and assisted with customer outreach and basic marketing tasks.

Email Management Scheduling Data Entry Market Research Customer Outreach Marketing

Administrative & Sales Support Assistant

Pipeline CRM

Dec 2019 - Feb 2020 (2 months)

Helped small business owners manage lead tracking and customer follow-ups within Pipeline CRM. Organized sales pipelines and client databases, supported email outreach campaigns, and generated reports on leads and conversions.

CRM Pipeline Management Lead Tracking Customer Follow up Email outreach Reporting Data Management