Open to opportunities

Faith Nzomo

@faithnzomo

Resourceful virtual assistant and remote operations support professional skilled in customer engagement and administrative efficiency.

Kenya

Message

What I'm looking for

I’m looking for full-time remote work as a Virtual Assistant or Remote Operations Assistant, where I can support customers, manage communications and calendars, stay organized, and solve problems independently with minimal supervision.

I’m a resourceful, adaptable professional with experience in telesales, customer engagement, and administrative support. I bring strong communication and persuasion skills, handling high-volume client interactions with a confident, problem-solving mindset.

In my recent role as a Telesales Executive at M-KOPA, I engaged customers via phone to promote and explain product offerings, handled objections, and maintained accurate customer records by updating CRM systems. I consistently worked toward daily and weekly sales targets in a high-pressure environment.

I also have operations-focused experience from logistics and ERP-based inventory work—oversaw ERP stock updates, supported dispatch operations and timely deliveries, and maintained filing and records for audits and compliance. I’m now seeking remote roles such as Virtual Assistant, Remote Operations Assistant, or Customer Support where I can work independently, learn quickly, and add measurable value.

Experience

Work history, roles, and key accomplishments

Telesales Executive

M-KOPA

Nov 2024 - May 2025 (6 months)

Engaged customers via phone to promote and explain product offerings, handling objections to improve conversion rates. Maintained customer records and updated CRM systems while meeting daily and weekly sales targets.

Telesales Customer Engagement Lead Conversion Objection Handling Persuasion CRM Sales Targets

Logistics Manager

Imperial Manufacturing Ltd

Jul 2024 - Dec 2024 (5 months)

Oversaw ERP-based stock updates and conducted perpetual/periodic inventory counts (PPI). Managed dispatch operations and coordinated timely deliveries while handling client order follow-ups and maintaining filing and records for audits and compliance.

ERP Systems Inventory Management Perpetual Inventory Periodic Inventory Counts Dispatch Coordination Delivery Coordination Client Order Follow Ups Compliance Support

Sales Representative

Digitalwave Electronics

Apr 2023 - Jul 2024 (1 year 3 months)

Conducted customer outreach and supported product awareness campaigns while working independently to meet assigned targets. Developed strong interpersonal and negotiation skills to support customer engagement.

Customer Outreach Product Awareness Campaigns Negotiation Interpersonal Skills

Logistics Attaché

National Cereal and Produce Board

May 2022 - Sep 2022 (4 months)

Updated and maintained inventory using ERP systems and supported logistics and dispatch departments with administrative tasks. Assisted with internal stock movement and reporting.

ERP Systems Inventory Logistics Administration Dispatch Stock Movement Reporting