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Gladys Kyenze

@gladyskyenze

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Detail-oriented executive assistant skilled in remote support, operations, and data management.

Kenya

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What I'm looking for

I am seeking a role providing executive or operations support in a collaborative, process-driven team where I can apply remote assistance, data accuracy, and workflow improvement skills.

I am a detail-oriented, tech-savvy Executive Assistant with 5+ years of experience supporting senior leaders, operations, and customer service in fast-paced and remote environments. I excel at calendar and inbox management, meeting coordination across time zones, preparing reports and presentations, and maintaining confidentiality while optimizing executive workflows using digital tools and SOPs.

My background includes supervising large warehouse teams, improving inventory controls, and maintaining high data accuracy in CRM/ERP systems. I bring proven results in process improvement, cross-functional coordination, and customer satisfaction, and I am proactive, reliable, and organized in delivering executive and operational support.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Athena

May 2025 - Present (9 months)

Provide remote executive support to senior leaders, managing calendars, inboxes, meetings and preparing reports and presentations to improve executive productivity and decision-making.

Calendar Management Meeting Coordination Report Preparation Confidentiality SOPs

Warehouse Supervisor

Platinum Outsourcing Logistics

Sep 2023 - Feb 2025 (1 year 5 months)

Supervised 50+ warehouse staff and managed 5,000+ SKUs, implemented inventory controls that reduced discrepancies by 20% and improved delivery satisfaction by 15%.

Inventory Management Team Supervision order fulfillment KPI Tracking Warehouse operations Cross Functional Communication Invoicing Reporting

Data Clerk

Platinum Outsourcing Logistics

Jun 2022 - Aug 2023 (1 year 2 months)

Entered, validated and maintained operational and inventory data with high accuracy to support logistics and finance reporting and documentation.

Data Entry Data Validation Inventory Reporting Documentation ERP CRM Maintenance Attention To Detail Excel

Caregiver

Family Care

Jan 2022 - May 2022 (4 months)

Provided full-time care and support for ill grandparents, demonstrating responsibility, time management and compassionate care.

Caregiving Time Management Compassionate Support Scheduling

Customer Support Specialist

Dapi Kyeka Enterprises

Mar 2017 - Dec 2021 (4 years 9 months)

Provided multi-channel support to 100+ clients weekly, maintaining a 90%+ satisfaction rating, processing 200+ tickets weekly and ensuring 98% CRM/ERP data accuracy.

Customer Support Zendesk Ticketing Invoicing Reporting