Open to opportunities

Ahuli User

@ahuliuser

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I improve support, administrative, and logistics workflows across customer service, CRM, inventory, and operations.

Kenya

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What I'm looking for

I'm looking for a role where I can improve administrative, customer support, logistics, or operations workflows; coordinate people and documentation; and use CRM, inventory, and reporting systems to deliver efficient service.

I've supported executive administration and support operations as a contractor, coordinating calendars, meetings, follow-ups, customer-facing documents, and CRM records.

I build performance reports, customer satisfaction summaries, and support dashboards using Salesforce, Microsoft Dynamics 365, and HubSpot. I streamlined support workflows through Zendesk Chat, HubSpot Live Chat, and Freshdesk Messaging, improving efficiency by up to 30%.

Previously, I coordinated recruitment workflows at PWD Consultants Ltd, evaluating more than 50 candidates monthly and supporting interview preparation that contributed to a reported 70% success rate. At Integral Media, I managed events, deliveries, inventory replenishment, purchase orders, supplier documentation, and distribution activities.

Across customer service, administration, and logistics roles, I've resolved high-volume enquiries, maintained inventory and ERP/WMS records, coordinated shipping and receiving, managed vendor processes, and improved operational workflows. I bring more than eight years of experience supporting fast-paced, multi-location teams.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Contractor

Jun 2023 - Present (3 years 3 months)

Provided executive-level administrative support, including calendar coordination, meeting scheduling, and preparation of customer-facing documents. Streamlined support workflows and improved administrative and operational workflows by approximately 20-30% through process optimization.

Salesforce Microsoft Dynamics 365 HubSpot Zen Desk Chat Freshdesk Messaging CRM Process Optimization Calendar Management Reporting

Recruitment Consultant Assistant

PWD Consultants Ltd

Sep 2021 - Oct 2022 (1 year 1 month)

Managed job postings, candidate communications, interview scheduling, and recruitment coordination for multiple positions. Evaluated 50+ candidates monthly and prepared candidates for interviews, contributing to a reported 70% success rate.

Recruitment Interview Scheduling Candidate Evaluation HR Documentation Reporting

Operations Coordinator & Marketing Executive

Integral Media

Oct 2012 - Jul 2014 (1 year 9 months)

Coordinated events, meetings, deliveries, and distribution activities while maintaining effective communication with clients, vendors, and internal stakeholders. Supported inventory replenishment, processed purchase orders, and maintained supplier and procurement documentation.

Operations Coordination Inventory Management Purchase Order Vendor Management Reporting Process Improvement

Customer Service Executive

Safaricom PLC

Jul 2011 - Dec 2011 (5 months)

Handled high-volume customer enquiries and resolved approximately 80% at first contact. Improved customer satisfaction through efficient issue resolution and service-process improvements, and contributed to three process improvements.

Customer Service Issue Resolution Process Improvement Communication Skills

Admin & Customer Service Assistant

Institute of Advanced Technology

Dec 2008 - Jun 2011 (2 years 6 months)

Coordinated meetings, travel arrangements, training activities, and office operations. Maintained inventory data in ERP/WMS systems, supported stock audits, and managed procurement procedures and vendor relations.

Administrative Support ERP WMS Inventory Management Procurement Vendor Management Records Management Student coordination