Hî! Màrvís
@hmrvs
IT professional specializing in IT support, network administration, and system integration.
KenyaWhat I'm looking for
I am an innovative IT professional with over two years of hands-on experience managing, designing, and implementing technology solutions that improve business operations and user experience.
I have delivered measurable results across public-sector and examination management environments, including optimizing an examination results processing system to reduce processing time by 30% and decreasing data entry errors by 25% through validation and scripting.
My experience spans network administration, system integration, cybersecurity, cloud technologies, and software maintenance, and I have provided Tier 1 support resolving 90% of issues within the first hour and handled over 1,000 support tickets annually with high satisfaction.
I am a collaborative team player who mentors junior staff, contributes to IT strategy and project planning, and is committed to continuous learning—holding certifications such as CCNA, CISSP, and Azure Solutions Architect Expert.
Experience
Work history, roles, and key accomplishments
ICT Intern
Kenya Accountants and Secretaries National Examinations Boar
Jan 2024 - Jan 2025 (1 year)
Supported IT projects and system rollout, implemented security improvements and testing procedures that optimized the examination results processing system, reducing data processing time by 30% and decreasing data entry errors by 25%.
IT Support
Transnzoia County Government
Dec 2020 - Jan 2023 (2 years 1 month)
Provided Tier 1 IT support, implemented a ticketing system and proactive maintenance that decreased system downtime by 40% and resolved 1,000+ annual tickets with a 95% satisfaction rate.
Invigilator
Kitale National Polytechnic
Dec 2020 - Jul 2021 (7 months)
Supported exam administration and student wellbeing, organized testing materials and maintained detailed records to ensure smooth examination processes.
IT Support Technician
Transnzoia County Government
May 2019 - Jul 2019 (2 months)
Implemented and maintained county e-services (Liforms, E-parking, JamboPay) and supported IFMIS and e-procurement systems, improving digital service availability for county users.
Education
Degrees, certifications, and relevant coursework
Chesamisi High School
Certificate of Secondary Education, Secondary Education
Completed Certificate of Secondary Education at Chesamisi High School in November 2015.
Lukhuna Primary School
Certificate of Primary Education, Primary Education
Completed Certificate of Primary Education at Lukhuna Primary School in November 2010.
MUMoi University
Bachelor, Business Information Technology
2021 -
Bachelor in Business Information Technology from Moi University starting January 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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