Abuya Pascal
@abuyapascal
IT support & systems administrator helping 4,000+ users stay online with Windows Server, Active Directory, and Microsoft 365.
KenyaWhat I'm looking for
I support 4,000+ end users remotely at Strathmore University, handling 20–40 tickets daily while prioritizing first-touch resolution against SLA targets.
I’ve administered Windows Server, Active Directory, and Microsoft 365/Azure, and I led a WDS/PXE deployment that replaced manual installs taking 1.5–2 hours per device.
Experience
Work history, roles, and key accomplishments
ICT Client Support Specialist
Strathmore University
Jul 2022 - Present (4 years 1 month)
Provides remote IT support to 4,000+ end users, handling 20-40 tickets daily and standardizing troubleshooting procedures to improve first-touch resolution. Led implementation of WDS/PXE for automated device provisioning.
Information Technology Assistant
Strathmore University
Jul 2021 - Jul 2022 (1 year)
Delivered day-to-day technical support to internal teams, organized digital documentation, and coordinated virtual collaboration tools.
Education
Degrees, certifications, and relevant coursework
Strathmore University
Bachelor of Arts, Business and Information Technology
2016 - 2020
Bachelor of Arts in Business and Information Technology from Strathmore University from 2016 to 2020.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Abuya?
You can contact Abuya and 90k+ other talented remote workers on Himalayas.
Message AbuyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
