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Wycliffe Otieno

@wycliffeotieno

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Accomplished IT professional with expertise in systems administration.

Kenya

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What I'm looking for

I am looking for a role that fosters innovation, encourages professional growth, and values collaboration.

I am an accomplished IT professional with over 8 years of experience in managing IT infrastructure, enhancing security protocols, and delivering end-to-end technology support across various departments. My expertise lies in implementing secure systems that support data-driven decision-making, and I am adept at stakeholder engagement, digital tool integration, and compliance with data governance standards.

Throughout my career, I have successfully led initiatives that improved operational efficiency, such as the implementation of an Online School Management Information System (OSMIS) that resulted in a 40% improvement in efficiency across multiple schools. I have a strong background in cloud platforms, system automation, and user training, which has enabled me to foster a culture of data-informed operations and enhance the overall user experience.

I am passionate about leveraging my technical and strategic skills to drive organizational learning, impact assessment, and continuous improvement. I thrive in collaborative environments where I can contribute to cross-functional projects and help teams achieve their goals through effective technology solutions.

Experience

Work history, roles, and key accomplishments

Current

System Administration

Current

Alloy Steel Casting Limited

Feb 2022 - Present (3 years 5 months)

Configured and managed Single Sign-On (SSO) and Multi-Factor Authentication (MFA) across enterprise applications, aligning access controls with organizational security policies. Optimized digital platforms and cloud tools (Microsoft 365, OneDrive, SharePoint) to enhance data sharing, reporting accuracy, and interdepartmental collaboration.

SSO MFA Microsoft Entra SharePoint)Data Management IT Support User Training

System Administrator

Digital PRO LTD

Feb 2020 - Jan 2022 (1 year 11 months)

Led the implementation of a centralized Online School Management Information System (OSMIS), supporting HR, finance, and academic data management. Trained staff and stakeholders on digital system use, embedding a culture of data-informed operations.

System Administration Data Management User Training

ICT Officer

Project Concern International

Feb 2018 - Jan 2020 (1 year 11 months)

Designed and implemented Microsoft Entra solutions including Azure Active Directory, Conditional Access, and Identity Protection, strengthening access control and identity governance. Installed and supported cloud-based systems (Microsoft 365, SharePoint, OneDrive), enabling collaboration, secure data access, and remote productivity.

Microsoft Entra Azure Active Directory Conditional Access Identity Protection SharePoint)User Training IT Asset Management

IT Technical Support officer

Computer ways Limited

Feb 2017 - Dec 2017 (10 months)

Installed and maintained software and hardware, providing ongoing user support. Provided IT support and preventive maintenance for computers, UPS, and printers at Post Bank Nairobi (HQ) and Teacher Service Commission Nairobi (HQ).

Installation Maintenance Windows OS Network Security IT Support Troubleshooting

Intern IT operations

National Hospital Insurance Fund

Aug 2015 - Nov 2015 (3 months)

Operated ERP system for photo merging and managed internet, social media, and email updates. Provided IT support for all staff, including virus protection, user management, and network configuration.

ERP Systems IT Support Networking Data Entry

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Bachelor's Degree, Information Communication and Technology (ICT)

Currently pursuing a Bachelor's Degree in Information Communication and Technology (ICT) at JKUAT.

Data to Information College, Eldoret Campus

Certification, Network Associate

Completed the Cisco Certified Network Associate (CCNA) program at Data to Information College, Eldoret Campus, in 2016.

Rift Valley Technical Training Institute, Eldoret

Higher Diploma, Information Communication and Technology (DICT)

Obtained a Higher Diploma in Information Communication and Technology (DICT) from Rift Valley Technical Training Institute, Eldoret, between 2013 and 2016.