Cherish Amos

Responsible for installing and configuring operating systems, applications, and network devices. Provides technical support to end-users, performs system updates, and implements security measures to protect against cyber threats. Continuously analyzes and improves database performance while overseeing network components.

Implemented and managed security protocols for IT systems, built an internal wiki for documentation, and ensured data security and backup. Identified problematic areas and implemented strategic solutions, while managing the annual budget for IT contracts.

Configured and implemented IT initiatives to enhance business value, managed IT capital budget, and supported marketing in E-Commerce and SEO practices. Liaised with leaders to solve operational issues and mitigate risks.

Handled support requests across the network, provided first-level support to diagnose and resolve issues, and performed preventive maintenance on branch equipment. Responsible for ICT process documentation and securing database servers.

Managed server administration for hotel management systems, network administration for guest Wi-Fi, and firewall system upgrades. Monitored various systems including Opera PMS and Micros POS.

Provided technical support and assistance in IT-related tasks, ensuring smooth operation of IT systems and infrastructure.

Assisted in various IT tasks, gaining hands-on experience in ICT operations and support within a healthcare environment.

Grade: CREDIT (Lower Division)

Completed a Diploma in Technology Information Technology with a focus on various aspects of IT systems and support. Achieved a grade of CREDIT (Lower Division).

Completed Kenya Certificate of Secondary Education, which provided foundational knowledge and skills in various subjects.