Faith Chukwu

I'm a dedicated Customer Service Representative with 5 years of experience delivering excellent support across email, chat, phone, and social media. I help businesses maintain strong customer relationships through prompt, empathetic, and solutions-focused communication.

I specialize in Shopify store management, customer support, order fulfillment with strong experience across leading eCommerce platforms and support tools.

With excellent communication and problem-solving skills, I’m confident in handling inquiries, resolving complaints, managing feedback, and turning customer interactions into long-term loyalty. I also have a proven track record in upselling, lead generation, and maintaining high customer satisfaction scores.

I’ve supported eCommerce brands using tools like Shopify, Zendesk, Freshdesk, and Gorgias, handling everything from order processing and returns to product inquiries and account updates.

What I Offer:

🔶Email, chat, and social media support

🔶Shopify admin tasks: product listings, order tracking, refunds

🔶CRM & helpdesk support (HubSpot, Salesforce, Zendesk, Intercom, Freshdesk, Zoho)

🔶Inbox management, scheduling, and data entry

🔶Upselling, cross-selling, and customer retention

🔶Sales Representation: Lead Generation, Account Management, and Sales Growth

🔶Virtual Assistance: Scheduling, Data Entry, Social Media Management, and Email Management

🔶Additional Services: Data Analysis, Reporting, and Social Media Content Creation

📩 Let's Work Together!

If you're looking for a Shopify VA, Customer Support Rep, or Ecommerce Assistant who brings professionalism, flexibility, and results let's connect.