Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
KU@kemisolauser
Dedicated Support & Sales Representative with expertise in E-commerce.
NigeriaI am a dedicated Support & Sales Representative with over 4 years of experience in enhancing customer satisfaction and driving brand growth. My expertise spans across Graphics Design and E-commerce Support, where I utilize various tools such as Zoho, Zendesk, and Salesforce to deliver exceptional service. I pride myself on my ability to handle high volumes of customer inquiries while maintaining a professional demeanor and a strong ticket resolution rate.
Throughout my career, I have consistently demonstrated my ability to analyze customer feedback and collaborate with cross-functional teams to improve processes. For instance, during my tenure at Micas Inc., I successfully reduced shipping complaints by over 45% by reporting trends in customer feedback. My role as a Freelance Community Manager has further honed my skills in content creation and community engagement, allowing me to connect with a diverse audience of entrepreneurs and startup founders.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
GWMD FITNESS
Apr 2025 - Present (7 months)
Handled an average of 55+ Emails and Live chat tickets daily via Zendesk CRM, resolving order issues related to shipping, cancellations, replacements, and refunds, maintaining a 95% ticket resolution rate. Proactively flagged high-risk transactions, escalated charge-backs, and collaborated with payment teams to swiftly resolve complaints. Consistently reported trends in consumer feedback, includin
THE START-UP MARKETER
Feb 2024 - Present (1 year 9 months)
Actively engaged and managed an online community of 10k+ entrepreneurs and startup founders using HubSpot’s CMS. Organized workflows for consistent content delivery, maintaining an audience-engagement rate of 68%. Created and managed all media templates and creative assets in CanvaPro such as articles, newsletters, and e-flyers for brand events and promotions.
MICAS INC.
Jan 2024 - Present (1 year 10 months)
Delivered exceptional support through prompt and effective responses to customer complaints and inquiries via Zendesk CRM. Utilised Shopify App integration and ERP systems to update order details, process refunds, and resolve issues with pending or fulfilled orders. Collaborated with product and logistics teams by reporting trends in customer feedback on shipping and order tracking issues, which r
CITYSPORTS UK
Aug 2022 - Present (3 years 3 months)
Performed accurate diagnosis of treadmill usage failures and error codes on treadmill units via phone channels using the Amazonconnect dialer. Assisted customers in troubleshooting technical issues, providing appropriate solutions based on defined procedures. Partnered with cross-functional teams to improve overall user experience, routing an average of 120+ complex issues to specialized teams.
EVERCROSS E-BIKES
May 2021 - Present (4 years 6 months)
Responded to 75+ Live Chats daily via Zoho CRM, addressing complaints on pending and fulfilled orders. Addressed issues relating to order placements, shipping errors, payment issues, and product refunds. Routed an average of 50+ complex cases to specialised teams, collaborating with cross-functional departments to ensure swift resolution.
Degrees, certifications, and relevant coursework
Certification, Social Media Management
Completed a certification program in social media management, gaining expertise in strategies and tools for effective online community engagement and brand promotion.
Professional Certificate, Foundations of User Experience Design
Obtained a professional certificate in User Experience Design, focusing on foundational principles and practices for creating user-centered digital experiences.
B.Sc, Biochemistry
Studied Biochemistry at the University of Lagos, gaining a strong foundation in scientific principles and research methodologies within the Faculty of Science.
Software and tools used professionally
NigeriaYou can contact kemisola and 90k+ other talented remote workers on Himalayas.
Message kemisola
FCFaith Chukwu
Telemarketer/ Chat Support Agent, Freelance
Maryann Usungurua
Customer Service & Sales Representative, Fitness Ambassador
BEBriggs Emmanuel
Freelance Graphic & Motion Designer, Self Employed
Bukola Akerele
Customer Support Specialist, Eversend Ltd
Evangeline Akaegbobi
Customer Relations Specialist, 7th Century Music
Epiphania ihaza
Customer Service Specialist, Freelancing
Chioma Ezepue
Senior Customer Support Executive, Sochillpanel and SMMTribe
Paschaline Ugwuagbo
Customer Experience Associate, BOZ Jewelry
Ibraheem Olajide Alawode
Customer Service Representative, MANI
Celestina Sani Zubairu
Customer Support Specialist, Dexstitches
