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victor chijioke

@victorchijioke

Message

I resolve customer issues across global support channels while improving satisfaction, retention, and response times.

Nigeria

Message

What I'm looking for

I'm seeking remote freelance or full-time customer support and client success opportunities with global teams, where I can resolve complex issues, improve retention, support onboarding, and contribute customer insights to operations and product teams.

I've delivered frontline support for 10+ international clients across e-commerce, SaaS, fintech, and logistics, maintaining 95–98% CSAT across live chat, email, and ticketing channels.

I manage high-volume queues of 80–120 tickets daily, resolve 87% of cases on first contact, and handle escalations with empathy to turn dissatisfied customers into loyal advocates. I also process orders, returns, refunds, account adjustments, billing inquiries, and onboarding requests using Shopify, WooCommerce, Stripe, Zendesk, Freshdesk, and HubSpot.

I take proactive ownership by following up on cases, documenting recurring issues, and creating knowledge-base content that reduced repeat inquiries by 25%. I'm comfortable collaborating with distributed teams across North America, Europe, and Africa and am available for remote freelance or full-time work worldwide.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Specialist

Current

Global Clients

Jan 2023 - Present (3 years 8 months)

Delivered frontline customer support for 10+ international clients via live chat, email, and ticketing systems, consistently achieving 95-98% CSAT. Managed high-volume queues of 80-120 tickets per day with an average first response time under 2 hours and a first contact resolution rate of 87%.