faisal Rahman sami

FS

Open to opportunities

faisal Rahman sami

@faisalrahmansami

I build stronger customer relationships through CRM, lead qualification, sales, and operational follow-up.

What I'm looking for

I'm seeking a customer success, client relationship, or CRM-focused role where I can strengthen customer communication, follow-up, service quality, satisfaction, and retention.

I've supported customer communication, sales, and operational follow-up at Avijatrik Tourism Limited, using BMS and TMS software in a target- and pressure-driven environment.

At Eduaid Immigration Service and 10 Minute School, I qualified leads, advised students and customers, maintained records in i-Help CRM, and followed up to support conversions.

I've also managed customer relationships at PaperFly, focusing on professional communication, service quality, customer satisfaction, and retention across phone, WhatsApp, and social media.

Experience

Work history, roles, and key accomplishments

ES

Lead Qualification

Eduaid Immigration Service

Handled lead qualification, customer communication and follow-up to support the conversion process.

Lead Qualification Client Communication Follow up

PA

Customer Relationship Officer

PaperFly

Managed customer relationships, communication and follow-up using the company CRM while maintaining service quality.

CRM Customer Relationship Management Communication Skills Follow up Service quality

MS

Student Advisor Executive

10 Minute School

Handled student/customer communication, sales-oriented advising, follow-up and customer records using i-Help CRM.

I Help CRM Client Communication Sales Advising Follow up Customer Records

AL

Sales & Operation Executive

Avijatrik Tourism Limited

Handled sales, customer communication and operational follow-up; used BMS and TMS software in a target- and pressure-driven environment.

BMS TMS Sales Client Communication Operations

Education

Degrees, certifications, and relevant coursework

TC

Tejgaon College

Bachelor's, Finance and Banking

Pursuing a Bachelor's degree in Finance and Banking, currently in the third year of a four-year program.

TC

Tejgaon College

Higher Secondary Certificate, Science

Completed Higher Secondary Certificate (HSC) in Science from Dhaka Board in 2021.

Tech stack

Software and tools used professionally

WhatsApp

Availability

Open to opportunities

Location

Bangladesh

Authorized to work in

Job categories

Customer Success Specialist Client Relationship Manager CRM Specialist Customer Support Specialist Sales Operations Specialist Lead Qualification Specialist

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