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Open to opportunities

Rayhan Islam Robi VAT

@rayhanislamrobi

I am a customer-focused support manager with 3+ years' experience.

What I'm looking for

I am seeking a customer-facing management role where I can lead support teams, optimize CRM processes, improve customer satisfaction, and drive measurable service and revenue outcomes in a collaborative, fast-paced company.

I am a customer-focused and experienced Customer Support Manager with over five years leading support and sales teams to improve customer satisfaction and operational performance. I specialize in using CRM tools, resolving complex issues, and implementing process improvements that drive measurable results.

I have a proven track record as a Sales Manager and Telemarketer—converting leads, closing high-value deals, training staff, and handling escalations—to ensure consistent service excellence in fast-paced environments.

Experience

Work history, roles, and key accomplishments

CB

Current

Customer Support Manager

Current

Cryptaka & BajiOK

Jan 2023 - Present (2 years 9 months)

Managed a support team to resolve customer queries, implemented process improvements to boost satisfaction, and trained staff on CRM tools and escalation handling.

Customer Support Team Management CRM Escalation Management Process Improvement Staff Training Communication

BI

Sales Manager

Binadax

Jan 2023 - Jan 2024 (1 year)

Led a sales team to achieve monthly targets and revenue goals, managed client relationships, and closed high-value deals using CRM-driven strategies.

Sales Management Team Leadership CRM Negotiation Client Relationship Management Pipeline Management Revenue Forecasting

GB

Professional Telemarketer

Glory Casino Bangladesh

Jan 2021 - Jan 2023 (2 years)

Promoted offers via outbound calls, handled objections and converted leads while maintaining CRM records and delivering daily sales reports.

Telemarketing Client Relationship Management Outbound Sales Objection Handling CRM Reporting Time Management

Education

Degrees, certifications, and relevant coursework

NB

Northern University Bangladesh

Bachelor's Degree, English Language and Literature

Pursuing a Bachelor's degree in English Language and Literature with coursework in language, literature, and communication.

SK

Shohid Sohwardi College, Khulna

Higher Secondary Certificate (HSC), Higher Secondary Certificate

2018 - 2020

Completed Higher Secondary Certificate (HSC) at Shohid Sohwardi College, Khulna from 2018 to 2020.

Tech stack

Software and tools used professionally

Gmail

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Rayhan Islam Robi VAT - Customer Support Manager - Cryptaka & BajiOK | Himalayas