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arvin nafis

@arvinnafis

Customer relationship leader with 10+ years driving service excellence, process optimization, and high-performing teams.

Bangladesh

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What I'm looking for

I seek a customer-focused role where I can lead teams, optimize CRM processes, drive CSAT/NPS improvements, manage CRM projects, and grow within a collaborative, data-driven organization.

I am a dynamic customer relationship manager with over 10 years' experience leading customer service, CRM implementations, and team performance improvements across ShareTrip, Daraz Bangladesh, and Grameenphone. I have a proven track record of improving CSAT and NPS, optimizing processes, and managing CRM tools and SaaS migrations while coaching teams to meet and exceed KPIs.

I deliver data-driven operational reporting, design and run targeted training programs, and lead cross-functional initiatives to streamline omni-channel support. I am committed to fostering a customer-centric culture, piloting innovations that improve efficiency, and building strategic vendor partnerships to enhance service delivery.