Open to opportunities

Mahmud Hossain

@mahmudhossain

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Customer Success Manager with a focus on client satisfaction and growth.

Bangladesh

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What I'm looking for

I seek a role in a dynamic environment that values customer satisfaction and innovation, offering opportunities for growth and collaboration.

I am a Customer Success Manager with over 5 years of experience in customer relationship management, client support, and sales. My journey has been marked by a commitment to enhancing operational efficiency and leveraging AI technology to drive customer satisfaction. I pride myself on my problem-solving skills and my ability to communicate effectively with clients and internal teams alike.

Throughout my career, I have successfully managed client relationships, ensuring satisfaction through proactive communication and issue resolution. My role at Remote Talent BD allowed me to improve client retention by 20% through strategic operational enhancements. I have also conducted training sessions to empower clients with knowledge about our services, further solidifying their trust and engagement with our offerings.

Fluent in both Bengali and English, I am passionate about fostering business growth through exceptional customer experiences. I am eager to bring my expertise in project management and data analysis to a dynamic team that values innovation and customer-centric strategies.

Experience

Work history, roles, and key accomplishments

Senior Recruiter

SAMECO – Saudi Arabia Medical Company

Jan 2025 - Present (4 months)

Managed full-cycle recruitment processes, including sourcing, screening, and interviewing candidates. Collaborated with hiring managers to understand staffing needs and ensure successful placements.

Recruitment Talent Acquisition Candidate Sourcing Interviewing HR Operations Applicant Tracking Systems

Customer Success Manager

Remote Talent BD

Apr 2023 - Jul 2024 (1 year 3 months)

Managed client relationships and ensured customer satisfaction through effective communication and issue resolution, enhancing service delivery. Improved operational efficiency, resulting in a 20% increase in client retention. Collaborated with the developer team to enhance customer interaction models and conducted training sessions on service features.

Customer Relationship Management Customer Retention Training Communication Service Delivery

Customer Relationship Executive

Luminaire Tech World

Mar 2023 - Present (2 years 2 months)

Managed customer relationships and supported client needs, ensuring high levels of satisfaction. Addressed inquiries and resolved issues promptly to maintain positive client experiences.

Customer Relationship Management Customer Support Communication Customer Satisfaction Client Engagement

Customer Relationship Executive

Lucid Business Solutions

Aug 2022 - Present (2 years 9 months)

Collaborated effectively with the sales team to identify opportunities for cross-selling services. Supported customer inquiries and ensured a positive client experience by addressing their needs promptly.

Cross Selling Customer Support Client Relationship Management Communication

Customer Support Agent

IT Zone Dhaka

Mar 2021 - Present (4 years 2 months)

Provided front-line support via phone, email, and chat, resolving technical issues promptly. Developed FAQs and documentation to streamline the service process.

Technical Support Customer Service Troubleshooting Documentation Communication CRM Software Live Chat Support

Call Representative

Universal IT

Jul 2019 - Present (5 years 10 months)

Handled a high volume of inbound and outbound calls, providing information and resolving customer queries. Maintained accurate records of customer interactions and ensured efficient service delivery.

Customer Service Communication Data Entry Call Center Operations

Education

Degrees, certifications, and relevant coursework

Northern College Bangladesh

Bachelor of Business Administration, Business Administration

Pursued a Bachelor of Business Administration, focusing on core business principles and management practices. Gained foundational knowledge in areas such as marketing, finance, and human resources, preparing for a career in business.

Mohammadpur Model School and College

Higher Secondary Certificate, General Studies

Grade: 3.67/5

Completed the Higher Secondary Certificate program, building a strong academic foundation. Engaged in a broad curriculum to prepare for higher education and develop essential analytical skills.

Mohammadpur Model School and College

Secondary School Certificate, General Studies

Grade: 4.00/5

Obtained the Secondary School Certificate, covering fundamental subjects across various disciplines. Developed essential academic skills and knowledge, laying the groundwork for further studies.