Taiwo Ishmael

Provide onsite and remote IT support across multiple retail locations, managing ERPNext, network infrastructure and store openings to ensure minimal downtime and scalable operations.

Managed IT infrastructure for three campuses, achieving 99% uptime by upgrading networks, administering Windows Server 2012 services and coordinating the IT helpdesk for timely issue resolution.

Monitored core network devices and provided first-level infrastructure support, liaising with service providers and managing escalations to resolve critical network incidents rapidly.

Provided remote Office 365 support for enterprise customers, handling Exchange Online, migrations, mailbox administration and MFA/conditional access to ensure smooth cloud onboarding and issue resolution.

Led IT team and administered network infrastructure including VPNs, security appliances and Windows Server 2012 services, achieving 99% network uptime and managing NAS access controls.

Led IT infrastructure setup and policy development for hotel operations, managing web servers, email systems and user hardware to meet service standards.

Ensured smooth operations of IT support, sound and telecom units, managing web servers, email systems and user hardware across hotel services.

Oversaw IT support, sound and telecom operations and administered associated operating systems and software to maintain hotel services.

Provided general IT support across hotel operations during NYSC service, maintaining user hardware and resolving technical issues to support daily services.

Supported hardware and network tasks in Computer Village, assisting with installations, repairs and basic network configurations during internship.

Completed a Bachelor of Science in Computer Science at the University of Ilorin, focusing on core computing principles and systems.