Rhoda Dada
@rhodadada
IT Support Specialist with 6+ years delivering reliable technical support and Microsoft 365 expertise.
NigeriaWhat I'm looking for
I am a proactive, tech-savvy IT Support Specialist with over six years of experience providing remote and on-site support to enterprise clients, troubleshooting hardware and software, managing IT assets, and administering Microsoft 365 environments. I consistently deliver fast, accurate ticket resolution (99.7% ticket accuracy) and meet tight SLAs while supporting migrations and user adoption initiatives.
I continually deepen my networking and cybersecurity knowledge through Cisco CCNA coursework and the Google Cybersecurity Certificate, and I have hands-on experience with Active Directory, SCCM/Intune, ServiceNow, and security tools such as Wireshark and Nessus. I seek to bring dependable technical support, strong communication, and problem-solving skills to a collaborative IT team.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Unknown
Feb 2025 - Jul 2025 (5 months)
Provided Tier-1/Tier-2 support for 500+ remote users, achieving 99.7% ticket accuracy and <4 hr first-response SLA while resolving Windows, Office 365, Teams, and VPN issues and assisting with hardware diagnostics.
Remote IT Support Technician
BrightEdge Limited
Dec 2022 - Feb 2025 (2 years 2 months)
Administered Active Directory and deployed software via SCCM and Intune while providing remote support for 200+ users, managing IT asset inventory and supporting Microsoft 365 deployments.
End-User Support Analyst
ZapRavel
Jan 2019 - Nov 2022 (3 years 10 months)
Provided first-line support for 100+ users across Windows, macOS, iOS, Android and printers, managed accounts in Active Directory and Google Workspace, and maintained IT asset inventory during migrations.
Education
Degrees, certifications, and relevant coursework
NANigerian Defence Academy
Post-Graduate Diploma, Information Security & Privacy
Pursuing a Post-Graduate Diploma in Information Security & Privacy with coursework focused on security principles and privacy frameworks.
Professional Certificate, Cybersecurity
Enrolled in the Google Cybersecurity Certificate program to develop foundational cybersecurity skills and practical defensive techniques.
NHNew Horizons
Certificate, Computer Networking
2024 - 2024
Completed a Certificate in Computer Networking covering practical networking technologies and configuration.
UHUniversity of Port Harcourt
Bachelor of Science, Geophysics
Completed a Bachelor of Science in Geophysics, covering core geophysical methods and analysis.
CACisco Networking Academy
Certificate, Computer Networking
2024 - 2024
Completed CCNAv7: Introduction to Networks to gain foundational knowledge of networking concepts and protocols.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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