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I’m a multi-site IT Support Specialist with 2+ years of hands-on experience delivering 99.5% uptime across 10+ branch offices in sub-Saharan Africa. I resolve 40+ weekly tickets for 250+ users in resource-constrained, field-based environments, often working independently in hard-to-reach locations.

In my recent role as an IT Support Officer, I cut average ticket resolution time by 50% (48 hrs → 24 hrs) by deploying structured triage workflows via ServiceNow ITSM. I maintained 99.5% LAN/WAN uptime using proactive monitoring and preventive maintenance, reducing critical network incidents by 40%.

I specialize in identity, access, and security controls—administering Active Directory and Azure AD IAM with MFA and GPO. I’ve driven strong audit-readiness as well, achieving 100% compliance with global IT security standards and safeguarding $15K+ in potential licensing penalties through disciplined asset records for 300+ endpoints.

I also lead practical infrastructure deployments for remote connectivity, including VSAT (Ka/C-band) and Starlink troubleshooting for 20+ off-grid field sites. Prior to that, I served as a System Administrator, improving internal data transmission speeds by 35% through LAN redesign with Unifi access points, VLAN segmentation, and bandwidth management, while supporting Windows Server 2019/2022 operations for 100+ domain users.