Looking for a job

adams samson

@adamssamson

Remote IT Support Specialist | Microsoft 365 & Entra ID Admin | Active Directory • ServiceNow • Intune | Remote Troubleshooting & User Onboarding

Nigeria

Message

What I'm looking for

I am seeking for a remote IT Support / Service Desk / Microsoft 365 & Entra ID admin role. Open to full-time or long-term contract, flexible on time zones, and looking for a team that values strong documentation and room to grow.

Remote IT Support Specialist with 9+ years of experience keeping distributed teams connected, secure and productive.

I specialize in Microsoft 365 and Microsoft Entra ID administration, Active Directory, ServiceNow ticketing and fast remote troubleshooting with TeamViewer, Quick Assist, AnyDesk and RDP.

What I do best:
• Remote troubleshooting: sign-in, mailbox, device, VPN and network issues solved quickly and explained clearly
• Onboarding and offboarding: accounts, licenses, groups, MFA and access set up correctly from day one, and removed safely when people leave
• Ticketing and SLA: organized queues, clear prioritization, clean escalation and documentation in ServiceNow
• Access and endpoint support: RBAC, least privilege, Intune, patching and endpoint hardening

Track record: supported 200+ users across 12 branches at FCMB, administered 150+ endpoints, resolved 800+ incidents a year, and improved alert response time by 20% in a remote, cloud-first team.

Open to remote IT support, help desk, service desk and Microsoft 365 / Entra ID administration roles, full-time or contract. Available immediately, with working hours that overlap different time zones.

Email: adamsmona111@gmail.com

Experience

Work history, roles, and key accomplishments

IT Security & Support

AmdariInc.

Mar 2025 - Aug 2026 (1 year 5 months)

• Provided remote technical support and incident response for a distributed, cloud-first environment, achieving a 20% faster alert response time
• Administered ticket queues and incident workflows, resolving tickets within enterprise SLAs
•Audited user access privileges (RBAC) across cloud, server and network environments
•Maintained incident documentation, escalation paths and runbooks.

Remote Support Microsoft 365 Microsoft Entra ID Ticketing Systems Documentation

IT Support Specialist

First City Monument Bank

Jan 2021 - Feb 2025 (4 years 1 month)

•Delivered front-line IT support for 200+ users across 12 branches by phone, email and on-site
•Managed ServiceNow incident tracking, prioritization, escalation and resolution within SLA
•Owned technical onboarding for new hires: accounts, licenses and access permissions from day one
•Supported remote and off-site users; configured VPN and firewall connections.

Patching Microsoft 365 Active Directory Identity Management Ticketing Systems Communication Skills Customer Support Access Control Remote Support Escalation Management

Information Technology Officer

Khemsafe Computers and Communications

Nov 2016 - Dec 2020 (4 years 1 month)

•Administered and supported 150+ endpoint devices; resolved 800+ incidents annually
•Managed Active Directory accounts, passwords and folder permissions
•Configured and monitored routers, switches and network connections; deployed new workstationsvent data loss and minimize business disruptions.

Active Directory User Provisioning Network Traffic Inspection Technical Support User Support Communication Skills Microsoft 365

Information Technology Instructor

National Youth Service Corp

Nov 2015 - Oct 2016 (11 months)

• Taught Computer Science (SS1–SS3), managed the computer lab, and delivered safe online practices training

Phishing Password Hygiene Data Protection

Education

Degrees, certifications, and relevant coursework

Salem University

BSc, Computer Science

2011 - 2015

Studied Computer Science at Salem University, gaining foundational knowledge in the field. This program provided a comprehensive understanding of computer systems and their applications.