Open to opportunities

Faderera Alao

@fadereraalao

Message

I improve customer onboarding, operations, recruitment, and tax service delivery.

France

Message

What I'm looking for

I'm looking for international opportunities where I can improve customer experiences, streamline operations, lead onboarding or recruitment, and support digital transformation through cross-functional collaboration.

I've improved customer satisfaction from 78% to 100% at Lagos State Internal Revenue Service by codifying onboarding, using digital channels for problem resolution, and building strong client relationships.

At Airbus, I led business improvement initiatives, supported DDMS digital transformation, managed the digital Escape game content lifecycle, and helped cross-functional teams deliver projects using Agile methods. At Allianz Partners, I strengthened project reporting, analytics, daily-report accuracy, and organizational transparency.

I'm currently recruiting multilingual professionals for Cross Border Talent and running ALAMANDA, where I provide tourism, business consulting, IT support, and administrative services to international clients.

Experience

Work history, roles, and key accomplishments

Current

International Remote Recruiter

Current

Cross Border Talent

Apr 2026 - Present (5 months)

Recruiting English-speaking, bilingual and multilingual professionals for international positions across Europe and global markets. Managing the complete recruitment lifecycle from sourcing and screening through interviews, offer management and onboarding.

Recruitment Talent Acquisition Sourcing Screening Interviewing Offer Management Onboarding Candidate Pipeline Management

Current

Founder

Current

ALAMANDA

Jan 2025 - Present (1 year 8 months)

Founded and managed a business providing tourism, business consulting, and IT support services. Coordinated travel planning, client bookings, and itinerary management.

Business Management Tourism Business Consulting IT Support Travel Planning Itinerary Management Project Delivery Customer Relationship Management

Childcare Provider

Bloom Buddies Babysitting

Jan 2025 - Jan 2026 (1 year)

Provided professional childcare services for children of various age groups. Built trusted relationships with families through excellent communication and reliability.

Childcare Reliability Educational Activities Safety Empathy Patience Problem Solving

Versatile Agent

EKLO Hotel

Jul 2024 - Aug 2024 (1 month)

Welcomed and supported customers, ensuring a first positive impression and smooth interactions. Demonstrated high-quality customer service, resolving issues, and maintaining customer satisfaction.

Customer Service Problem Solving Organization Office Operations

Business Improvement Manager

Airbus

Mar 2023 - Aug 2023 (5 months)

Led business improvement initiatives by optimizing processes, methods, and tools to enhance operational efficiency. Supported digital transformation through the implementation of Digital Design, Manufacturing and Services (DDMS) technologies and effective change management initiatives.

Business Process Improvement Leadership Collaboration Google Workspace Digital Transformation Change Management Financial Analysis Budget Management

Project Management Officer

Allianz Partners

Jul 2022 - Aug 2022 (1 month)

Implemented effective and adaptive agile project management methodologies, improving project timelines, collaboration, and overall project success. Improved performance management reporting and analytics, providing insights and actionable data.

Agile Project Management Performance Management Reporting Analytics Data Analysis Organizational structure

Senior Customer Onboarding & Success Manager

Lagos State Internal Revenue Service

Jul 2020 - Aug 2021 (1 year 1 month)

Owned operational excellence KPIs for measuring customer satisfaction including efficient and time-bound service onboarding, service continuity processes, and problem resolution. Increased customer satisfaction rate from 78% to 100% by codifying the onboarding process and exploiting digital channels.

Customer Onboarding Customer Success Customer Satisfaction KPI Management Client Advocacy Digital Channels Service Management Documentation Revenue Growth Training

Client Relationship Project Manager

Lagos State Internal Revenue Service

Jun 2016 - Jun 2020 (4 years)

Key contributor to implementing the first digital customer service center for tax management services in Lagos state. Elicited business requirements and customer needs through quantitative and qualitative methods to implement project charter and call for RFPs.

Project Management Customer Relationship Management Business Requirements Stakeholder Management RFP Vendor Management Digital Solutions

Tax Account Manager

Lagos State Internal Revenue Service

Mar 2012 - May 2016 (4 years 2 months)

Grew tax collection rate for small and medium-scale businesses by 120% over 4 years by implementing corporate tax workshops, road shows, and collection drives. Produced and maintained periodic reports tracking key performance indicators.

Tax Administration Reporting KPI Tracking Data Analysis Business Insights Collaboration

Education

Degrees, certifications, and relevant coursework

Université de Montpellier IAE

Master of Business Administration, Digital Business and Innovation

Master's in Digital Business and Innovation (MBA DBI) with coursework in business process management, design thinking, agile project management, and digital strategy.