Open to opportunities

Khadija AMGHAR HUYNH-VAN

@khadijaamghar

Customer Success Manager focused on onboarding, CRM-driven support, and stakeholder coordination in multilingual environments.

France

Message

What I'm looking for

I’m looking for a customer-first role where I can drive onboarding and case resolution through CRM tools, partner closely with stakeholders, and improve visibility with dashboards—especially in fast-moving, multilingual environments where communication and service quality matter.

I’m a customer-focused Customer Success Manager with 10+ years of experience coordinating high-stakes, multilingual stakeholder work. I act as the main liaison between teams and external partners, streamline onboarding and lifecycle coordination, and ensure clear, results-driven communication across concurrent initiatives.

In my recent roles, I tracked budgets and vendor invoices, built dashboards to monitor KPIs for leadership visibility, and improved administrative processes to strengthen stakeholder alignment. Earlier experience supporting diplomats and delivering international cultural programs reinforced my ability to resolve cases in CRM tools (including Zendesk), maintain accurate tracking systems, and lead service-quality execution—whether virtually or in person.

Experience

Work history, roles, and key accomplishments

Current

Administrative Coordinator

Current

La Ligue de l'Enseignement

Sep 2024 - Present (1 year 10 months)

Coordinated administrative processes and communications across internal teams and external partners. Tracked budgets and vendor invoices and built dashboards to monitor key indicators for leadership.

Administrative Coordination Budgeting Financial Reporting Dashboarding Multilingual Communication

Cultural Projects Coordinator

U.S. Embassy

Nov 2021 - Sep 2024 (2 years 10 months)

Coordinated international cultural programs across virtual and in-person formats and served as a key liaison between institutional partners and internal teams. Produced daily reports and translations and supported coordination across multiple concurrent projects.

International Program Coordination Team Coordination Reporting Translation Multilingual Communication CRM Zendesk

Administrative Assistant

U.S. Embassy

Sep 2019 - Nov 2021 (2 years 2 months)

Managed and coordinated administrative case files for diplomats based in France. Streamlined administrative processes and maintained accurate databases and tracking systems.

Tracking Systems Administrative Coordination

Cultural Projects Coord & Admin

U.S. Embassy

Jun 2017 - Sep 2019 (2 years 3 months)

Managed invitations and participant tracking for cultural events, coordinating logistics, scheduling, and calendars across stakeholders. Communicated with local partners in French, English, and Arabic to ensure a consistent guest experience.

Participant Tracking CRM Logistics Coordination Scheduling

Receptionist & Administrative Assistant

American School of Rabat

Aug 2014 - Jun 2017 (2 years 10 months)

Served as the first point of contact for visitors, students, and families, and managed support tickets via Zendesk. Coordinated events and meetings with precise record-keeping.

Customer Service Reception Zendesk Issue Resolution Event Coordination Meeting Coordination Record keeping